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Windows 7: Error Message - 80070645...Trying to Reinstall MSE

29 Aug 2015   #1
Tallguy924

W7 64 bit
 
 
Error Message - 80070645...Trying to Reinstall MSE

I need help...

I'm trying to reinstall MSE (W7). It had been working perfectly until I starting receiving error/failure messages last week.

I have removed MSE using all the instructions provided on this website and others.

I keep receiving Error Message 80070645 when I try to reinstall MSE.

Any help (other than the most basic of offerings) would be greatly appreciated!

Thanks!

Kevin


My System SpecsSystem Spec
.
31 Aug 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Was this one of the options posted here ?
https://support.microsoft.com/en-us/kb/2483120
My System SpecsSystem Spec
31 Aug 2015   #3
Tallguy924

W7 64 bit
 
 
Reply

Yes..I performed those instructions...twice...but the efforts were futile.

Thanks
My System SpecsSystem Spec
.

31 Aug 2015   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's see if you have a virus or malware that could be causing the problem.

I'd like you to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
My System SpecsSystem Spec
31 Aug 2015   #5
Tallguy924

W7 64 bit
 
 

Hi Jacee,

Thanks for your offer/suggestion to have the application run on my machine.

(Note: I'm a bit of a novice when looking into detailed items....please have patience with my questions...)
  • Should I close all the applications/windows that are currently open on my machine?
  • Will the application create any new/additional problems with my machine?
Thanks,

Kevin
My System SpecsSystem Spec
31 Aug 2015   #6
Tallguy924

W7 64 bit
 
 

I tried to open the application as prescribed but received the following message:

404 ERROR

We are sorry, the page you requested cannot be found.
My System SpecsSystem Spec
31 Aug 2015   #7
Tallguy924

W7 64 bit
 
 

It seems that the application has stalled...

Here's what it looks like:

My System SpecsSystem Spec
31 Aug 2015   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Tallguy924 View Post
Hi Jacee,

Thanks for your offer/suggestion to have the application run on my machine.

(Note: I'm a bit of a novice when looking into detailed items....please have patience with my questions...)
  • Should I close all the applications/windows that are currently open on my machine?
  • Will the application create any new/additional problems with my machine?
Thanks,

Kevin
It is usually best to close as many other apps as you can before doing stuff like this.

These instructions have been used many times before without any problems.


Quote   Quote: Originally Posted by Tallguy924 View Post
I tried to open the application as prescribed but received the following message:

404 ERROR

We are sorry, the page you requested cannot be found.
The website seems to have changed from:

Code:
http://eset.com/onlinescan
to

Code:
http://www.eset.com/us/online-scanner-popup/
You can copy/paste/use the second link or wait for Jacee to confirm that the new link works well with those steps.

ESET has a good reputation. You should have no problem using their scanning tools.


edit: I see that you found a solution while I was composing my post :-)

edit2: the 1st link no longer returns a 404. It redirects to the 2nd link that I posted.
My System SpecsSystem Spec
31 Aug 2015   #9
Tallguy924

W7 64 bit
 
 

Attached is a copy of the scan results....


Thanks,

Kevin


Attached Files
File Type: txt ESET Online Scan - Results - 08.31.15.txt (6.8 KB, 9 views)
My System SpecsSystem Spec
31 Aug 2015   #10
Tallguy924

W7 64 bit
 
 

Should I delete the quarantined files?

Manage quarantine?

What's next?

Thanks!
My System SpecsSystem Spec
Reply

 Error Message - 80070645...Trying to Reinstall MSE




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