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Windows 7: MSE Will No Longer Complete A Full Scan

03 Sep 2015   #1
wyattx2

Windows 7 Professional (64 bit)
 
 
MSE Will No Longer Complete A Full Scan

When attempting a full scan the program freezes when the progress bar reaches about 1/5 of the scan. Problem began two days ago. I initially uninstalled MSE, went on line to get a new copy, installed it, but no improvement. For years I've run it along side MalwareBytes Premium with no problems. But as a test, I turned off MalwareBytes but this did not help. When MSE freezes it requires a complete system reboot before it will run at all. MSE will complete a quick scan. In the past two days I've run complete scans using MalwareBytes trying to determine if there's possibly a bug in my system causing the problem but it found nothing wrong. Thanks in advance for you consideration.

Jim


My System SpecsSystem Spec
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03 Sep 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Check Windows 7 Updates and see if their is anything there mentioning MSE.

You could use this to check for a infection. If it goes through a complete Eset scan, it's not your hard drive stopping MSE.
Eset will find things that Malwarebytes won't find.

Free Virus Scan | ESET Online Scanner | ESET
My System SpecsSystem Spec
05 Sep 2015   #3
Viper747747

Windows 7 Ultimate 64 bit
 
 

This might provide you with a solution as to what some others have done to resolve this issue. Hope this helps.


http://answers.microsoft.com/en-us/windows/forum/windows_7-security/microsoft-security-essentials-wont-complete-full/750e19b6-8ae3-433d-9acf-9d2a1a72a83f?auth=1
My System SpecsSystem Spec
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07 Sep 2015   #4
wyattx2

Windows 7 Professional (64 bit)
 
 
Works For Now

Per Layback Bear's suggestion I did a ESET scan and it found: "C:\Downloads\System\Sound Editing Software\wpsetup.exe a variant of Win32/Toolbar.Conduit.H potentially unwanted application deleted - quarantined." As a precaution I deleted the Sound Editing Software. I uninstalled MSE, ran a Malwarebytes full scan and it was clean. I uninstalled Malwarebytes, rebooted, installed MSE, ran a full scan and it completed the scan and found nothing. I then installed Malwarebytes and ran a full scan that also was clean. Finally I ran MSE (with Malwarebytes installed) and it completed a full scan that was clean. So, for now, I'm back in business. Thanks to all for the suggestions.
My System SpecsSystem Spec
07 Sep 2015   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Happy you got things straighten out.
Very systematically doing the test and removing infection.

I use MSE and Malwarebytes Premium together and active and it does work well.

Happy computeing.
My System SpecsSystem Spec
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 MSE Will No Longer Complete A Full Scan




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