Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: I have a virus, presumably a Trojan. l I need help to get rid of it.

11 Sep 2015   #1
Blasian

Windows 7 Professional 64bit
 
 
I have a virus, presumably a Trojan. l I need help to get rid of it.

I don't have much knowledge of viruses, but I do know that Trojans are a particularly nasty type. OK. Here is my problem when I boot up my computer on the main hdd or even the ssd I get taken straight to a windows is loading files black screen with a white loading bar at the bottom, then I get taken to a black screen with a black bar at the bottom with separated green line loading bar, after that I am put into the startup repair screen and it does its thing then it says "startup repair can not repair this computer automatically. It ask to send data(recommended) or don't send. This happens every time I try to boot up. I have tried going into the advanced boot menu and trying safe mode, but alas the same thing happens. I have tried booting a rescue cd and removing the virus with malware bytes but it just comes back as soon as I restart or shutdown my system. I would greatly appreciate any advice or fixes that you can give me. It has been about 3 days since I got it.


My System SpecsSystem Spec
.
12 Sep 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Blasian mate try this rescue disk it is in my mind one of the best Kaspersky Rescue Disk 10 do read the info first.
My System SpecsSystem Spec
12 Sep 2015   #3
mdd1963

Windows 7 Home Premium 64 bit
 
 

A little confused here on a few of your statements

"when I boot from my main HDD or my SSD"....

Your OS is on only one of two drives, correct? If neither boots, then....

How are you able to run any Malwarebytes if booting from a rescue CD?

You might also try (from an uninfected PC, of course) burning a bootable WIndows Defender Offline CD, obtainable from Microsoft.

If you can get booted, I'd also try Hitman Pro, and, TDSS Killer from Kaspersky.
My System SpecsSystem Spec
.

12 Sep 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote:
If you can get booted, I'd also try Hitman Pro, and, TDSS Killer from Kaspersky.
Yes well it rather sounded to me like it was trying to safe mode boot and as the I think if I read that correctly Blasian was using a rescue disk by Malwarebytes though I have not come across that one and there are a few besides Kaspersky.

I for one just wanted to see what the Kaspersky disk came up with.

Anyway I think he should look at this too Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
12 Sep 2015   #5
mdd1963

Windows 7 Home Premium 64 bit
 
 

Only problem is, Malwarebytes has no rescue disk...

Just wondering what 'OS' was booted for the scan if he could not boot in safe/normal mode.

(Kaspersky Rescue CD is a good tool, but, likely a better chance of not botching anything serious if give Defender Offline a scan; just an option)
My System SpecsSystem Spec
12 Sep 2015   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote:
Only problem is, Malwarebytes has no rescue disk...
Yes well I guess I took as I read it - as I have never seen a MBAM rescue disk and thought maybe the OP knew something I didn't

Actually I still think any rescue disk where ever it comes from is still a really good way of scanning without involving Windows therefore it remains "unbiased" as it were. There is heaps of scanning material in this link which (the link) use all, the time Free Windows Desktop Software Security List | Gizmo's Freeware and this is the rescue disk list - again because I think no one distinct scanner can possibly cover all malwares https://www.raymond.cc/blog/13-antiv...t-rescue-disk/ I would not be interested in using the AVG or Trend ones but there are plenty of others.

The first link there is also good for any form of AV one wants including a load of free stuff

Now point taken re the Defender yes worth a try but I don't think nor have I ever seen rescue disk damage the system because it does run independently of Windows - but I stand to be corrected
My System SpecsSystem Spec
12 Sep 2015   #7
Blasian

Windows 7 Professional 64bit
 
 

I'm sorry, I should have posted my rescue cd which I have been trying to boot from. I believe it was called "Hiren's"
My System SpecsSystem Spec
12 Sep 2015   #8
mdd1963

Windows 7 Home Premium 64 bit
 
 

Hiren's does have a little ba$tardized mini-XP environment....

There is an advisory that MBAM may not work well from within Mini-XP environment, but, it can't hurt to try, assuming you correctly steer the scan to the correct OS drive...

Do you have an OS install disc? (You can do a repair install, where it rewrite Windows on top of itself without destroying your apps/files)

Here's the link to the MS bootable offline defender scanner...
What is Windows Defender Offline? - Windows Help
My System SpecsSystem Spec
12 Sep 2015   #9
mdd1963

Windows 7 Home Premium 64 bit
 
 

Useful data that might help with repair install, assuming you have an install disk/media...(you don't actually need the CD/DVD media, as Win7 iso can be downloaded from MS, it's the valid product key you will need)
How To Fix A Windows 7 Infinite Reboot Loop
If you don't have it, Kaspersky Rescue CD...and/or MS Defender Offline...

Awaiting your results...
My System SpecsSystem Spec
12 Sep 2015   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yes another method is to use someone else's DVD and use the ei.cfg removal tool to do so see this tutorial.
Clean Reinstall - Factory OEM Windows 7

For your product key you can use this Product Key Number for Windows 7 - Find and See > option 2 it is very good even with retrieving factory installed OEM licenses as programs like Belarc will only return the factory's mass install licence code.

If you have to go to M$ but it is probably going to cost you if you want a download - unless you explain the problem on the phone and then I have found them to be very obliging.
My System SpecsSystem Spec
Reply

 I have a virus, presumably a Trojan. l I need help to get rid of it.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Trojan Virus Alerts
I was streaming free new release movies for our family on a daily basis from Putlocker and I have been having pop-ups from places demanding money to get rid of a Trojan virus they say is infecting my system.I have stopped streaming the movies but my laptop is running very slow, lots of pop-ups, not...
System Security
Trojan virus malwarebytes
i have a trojan virus that wont go away. its named trojan.agent.hmgen. no matter how many times i delete it with malwarebytes it wont go away.
System Security
Help to make sure trojan virus is really gone
Hi, I got infected with the trojan downloader dofoil virus and removed it with malwarebytes. But I heard that they can leave other programs behind that do more damage so I'm not comfortable to leave it at that. Also I was blocked by spamhaus and don't fancy being blocked again. I understand...
System Security
Want are the best afforable anti-virus for a trojan virus
what anti-virus would be great at getting rid of a trojan virus some of the anti virus i have used told me i had one but could not delete it.
System Security
Zeus trojan virus
A new variant of the Zeus trojan virus is now being described by experts as the most sophisticated and dangerous trojan virus ever created. Thousands of British online banking customers fell victim to the Zeus v3 trojan virus wherein, between July 5 and August 4, 675,000 have already been...
News
Help with trojan virus
Turned on computer this morning and downloaded nVidia driver for GeForce 8500 and then went to Seven Forums to look at Customazation threads and all of a sudden up pops a warning from Security Tools saying I have 40+ trojans and viruses in C and D drive. 1. Updated Malware and the ran scan found...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:54.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App