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Windows 7: Trying to reinstall MSE- error code 0x80070643

16 Sep 2015   #11
carart1

Windows 7 Home Premium 64 bit
 
 

Jacee,

I ran JRT. The JRT.txt log is attached.

Thanks (again) for your help.




Attached Files
File Type: txt JRT.txt (222.3 KB, 9 views)
My System SpecsSystem Spec
.
16 Sep 2015   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Holy cow! What have you downloaded? .... never mind

Please download TFC by Old Timer TFC - Temp File Cleaner by OldTimer Download - Geeks to Go Forum and save it to your desktop.

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.

Click the Start button to begin the cleaning process and let it run uninterrupted to completion. Your desktop (Shortcut) icons will be removed, but they will return after you restart.

Important!
To ensure a complete clean, manually restart your computer.


Please tell me what's happening (now) with your computer.
My System SpecsSystem Spec
17 Sep 2015   #13
carart1

Windows 7 Home Premium 64 bit
 
 

Hello,

I ran TFC and have rebooted my computer. What is my next step?

Thank you.
My System SpecsSystem Spec
.

17 Sep 2015   #14
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Please download (free version) Malwarebytes' Anti-Malware to your desktop
Malwarebytes | Free Anti-Malware Detection & Removal Software
* Double-click mbam-setup.exe and follow the prompts to install the program.Right click to run as Administrator, using Windows 7 or Vista.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
My System SpecsSystem Spec
17 Sep 2015   #15
carart1

Windows 7 Home Premium 64 bit
 
 

Hello,

I downloaded the free Malwarebytes and ran the scan. It didn't have an option to select perform full scan so I went to the Custom Scan and checked all the boxes. The results of that scan are attached. No viruses found.

Please advise what I should do next.

Thank you.


Attached Files
File Type: txt Malwarebytes Scan Results 091715.txt (1.1 KB, 3 views)
My System SpecsSystem Spec
17 Sep 2015   #16
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

That looks good!

Now, if you've uninstalled MSE through your control panel and 'Programs and Features'.... are you able to re-install it again?

If not let me know the errors and their #'s associated with it.
My System SpecsSystem Spec
18 Sep 2015   #17
carart1

Windows 7 Home Premium 64 bit
 
 

Hello,

I've just tried reinstalling MSE and I'm still getting error code 0x80070643. MSE did work at one time and I have done everything you've suggested but still no success. Is there anything else I can do or should I just install another anti-virus program?

Thank you.
My System SpecsSystem Spec
18 Sep 2015   #18
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Do you have or have you ever had programs from IObit installed on this computer?
Example:
IObit Advance System Care or any other tuneup/cleanup/speed up program. If you have please list them.

I will go back to watching.
My System SpecsSystem Spec
18 Sep 2015   #19
carart1

Windows 7 Home Premium 64 bit
 
 

Hello,

Other than the programs recommended by Jacee in this thread, the only other tools I've used to scan my computer are the Microsoft Security Scanner and Windows Defender. I did download Avast AV and ran a full scan (no threats found) but have since removed the program when I tried reinstalling MSE this morning.
My System SpecsSystem Spec
18 Sep 2015   #20
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Make sure Avast is totally uninstalled: https://www.avast.com/en-us/uninstall-utility

Next, let's take a look at what else is running...

Download DDS from one of these links:

DDS.com
DDS.pif
  • Disable any script blocking protection
  • Right click the dds icon to run the tool as Administrator.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.

Include the contents of both logs in your next post.
My System SpecsSystem Spec
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 Trying to reinstall MSE- error code 0x80070643




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