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Windows 7: BSOD's on user account, auto reboots & auto logs-in to Admin account

27 Sep 2015   #11
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Looks good on the report.

I your friend does any banking or use credit cards on line.... I would suggest that he change all his passwords to those accounts, using a "known clean" computer. Don't use the one that was infected!


My System SpecsSystem Spec
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27 Sep 2015   #12
NEURO2014

Windows 7 Ultimate x64
 
 

Hmm...I was hoping there would be some indication of what was logging him into his Admin account, which was the point of the report. Also, wouldn't changing his passwords on another 'clean computer' be pointless, since he'd again use his main computer to login to various accounts anyway, allowing whatever to just reacquire his new passwords upon login?
My System SpecsSystem Spec
28 Sep 2015   #13
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote:
Also, wouldn't changing his passwords on another 'clean computer' be pointless, since he'd again use his main computer to login to various accounts anyway, allowing whatever to just reacquire his new passwords upon login?
Well, 'whatever' has his old passwords .... logging in with his new passwords created on another computer, won't allow the 'what/whoever' to know them. That is, unless he shares his passwords with other users!
My System SpecsSystem Spec
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03 Oct 2015   #14
NEURO2014

Windows 7 Ultimate x64
 
 

Thanks Jacee. So far, so good with my friend's computer. No BSODs, IE/Chrome crashings, or other random freaky stuff like before. I've told him to change all his passwords to the computer and various websites. He doesn't have another PC to do it from for the website logins, but he has a smartphone which will work.
My System SpecsSystem Spec
03 Oct 2015   #15
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Smartphones can also have the same problem.... 'network related'.

NEURO2014 are you close enough to your friend that he could possibly use your computer for the password changes?
My System SpecsSystem Spec
04 Oct 2015   #16
NEURO2014

Windows 7 Ultimate x64
 
 

I live in Vegas, he lives in the neighboring city of Henderson. If you've ever flown here, you've seen both from the plane at the same time. They border each other, but since we both own businesses, it's a time conflict to hook up. But I'll tell him and see if he can make the time to come over.

But wouldn't this also mean that any time he wants to change his password for an account, that he'd have to use another clean computer again? If his computer is clean now (we hope), then I'm not fully understanding what the issue could be with using his own computer or phone to change passwords, versus using a clean computer like mine.
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 BSOD's on user account, auto reboots & auto logs-in to Admin account




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