Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PUP.optional.adpeak

09 Oct 2015   #1
mjf

Windows 7x64 Home Premium SP1
 
 
PUP.optional.adpeak

Malwarebytes has just picked up 2 of these with a new definition file update.
It's pointing to Topaz Remask 5 uninstaller uninst.exe and a corresponding registry key. Topaz is paid photo processing software used widely by photographers. Remask 5 was downloaded from the Topaz Labs site.

So what do you think the best action is?


My System SpecsSystem Spec
.
09 Oct 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The only things I can think of is going to the Malwarebytes forum and checking if it is a false positive. Then checking with Topaz see if the problem has been reported to them.
My System SpecsSystem Spec
09 Oct 2015   #3
mjf

Windows 7x64 Home Premium SP1
 
 

I can't find anything. I've notified Topaz Labs technical support.

Update:
Topaz got back quickly and claim it is a false positive.
My System SpecsSystem Spec
.

09 Oct 2015   #4
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi, @mjf:

To reiterate and expand a bit on what the others have suggested....

MBAM specializes in detecting PUPs.

If MBAM is detecting as a PUP/malware what you think are legitimate files, then I suggest the following:
  1. First please read this forum sticky for F/P posting instructions: Please read before reporting a false positive
  2. Then, please post the requested information (e.g. an MBAM scan log, a zipped version of the file in question, a virustotal report) in the malware F/P section here: File Detections - False Positives


The Research Team will review your data and advise you about whether or not the detection might be a False Positive; they will correct the database accordingly, if needed.


Thanks,
MM
My System SpecsSystem Spec
09 Oct 2015   #5
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Uninstallers sometimes launch a browser when the uninstall is finished. I suppose that MBAM might detect that uninstaller as directing your browser to a web page that it doesn't like.

(Only guessing)
My System SpecsSystem Spec
09 Oct 2015   #6
mjf

Windows 7x64 Home Premium SP1
 
 

If directs me anywhere then I would suspect it would be to the Topaz Labs homepage. Topaz have been around awhile and considered highly reputable.
My System SpecsSystem Spec
09 Oct 2015   #7
mjf

Windows 7x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by MoxieMomma View Post
Hi, @mjf:

To reiterate and expand a bit on what the others have suggested....

MBAM specializes in detecting PUPs.

If MBAM is detecting as a PUP/malware what you think are legitimate files, then I suggest the following:
  1. First please read this forum sticky for F/P posting instructions: Please read before reporting a false positive
  2. Then, please post the requested information (e.g. an MBAM scan log, a zipped version of the file in question, a virustotal report) in the malware F/P section here: File Detections - False Positives


The Research Team will review your data and advise you about whether or not the detection might be a False Positive; they will correct the database accordingly, if needed.


Thanks,
MM
I'd prefer to contact the software company and they can jump through these hoops.
My System SpecsSystem Spec
09 Oct 2015   #8
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by mjf View Post
I'd prefer to contact the software company and they can jump through these hoops.
Well, that's certainly up to you.

It would take only a few moments to report the possible F/P at the MBAM forum.
It's not really "hoops" -- an MBAM scan log would probably suffice for the Research Team, especially if they can obtain a copy of the exe file in question.
And, if your post is picked up shortly thereafter, the F/P (if that is the case) could be fixed within minutes or an hour or so, with the next database update.
That's usually the most expedient and efficient way to report possible F/Ps.
(If it's NOT a False Positive, then you would get a reply to that effect in a similar time frame.)
Working through the vendors may take considerably longer, especially over a weekend.

But again, it's up to you.

Cheers,

MM
My System SpecsSystem Spec
Reply

 PUP.optional.adpeak




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Need help ensuring system safety from prior Adpeak infection
Hello. I am trying to help a friend of mine with a computer problem he had. Apparently in mid December he was infected with Adpeak and Scorpion Saver. Well, apparently he got rid of most of it himself, as the computer seems to be running all right now, but I want to help him ensure that it is...
System Security
PUP.Optional in Registry Key will not go away
I have found on my husbands laptop a malware that is very persistant at staying on his computer even thou I have run several Malware removals....both in normal mode and in safe mode.....MalwarbytesAnti-Malware finds it...deletes it but it comes back.....I also downloaded in safe mode and tried...
System Security
Infested with pup.optional
My OS is Windows 8. For my security I have the free Malwarebytes installed and Windows Defender. Last week I ran a scan with Malwarebytes and it found 11 pieces of malware. All of them were pup.optional. This morning I did another scan and it found 811 of them.:shock: This is not a typo. It found...
System Security
Optional Updates
I'm not familiar with doing driver updates. I have 3 optionals from Windows Update. I've read both pros & cons to using Windows Update for drivers but it's been awhile, so what's the current consensus now that I'm running Windows 7? Is it 'good to go' or is it best to go to the product sites?
Windows Updates & Activation
MSE Optional
Hi everyone.. new here, I've been using MSE 12mths no problems, my ? is why is MSE optional on updates? :rolleyes:
System Security
Optional Update
:eek: I opened Windows Update and only listed was an optional update. I didn't update at that time and when I went back to update I could not find the optional update. Ihave Windows 7 Home premium 64 Bit. I looked for updates again but it said everything was up to date. How can I find that...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:23.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App