Problem connecting/viewing webpages

Hi guys have a problem connecting/view webpage
Got my Aunts laptop if I connect cable it its says connected also wireless is connected
When I ping an address through the command line I get a reply it will update with no problem as well
Have scanned it Microsoft Security Essential, that’s what she has in machine found a few bugs deleted them

Have reset internet explorer and have tried this fix below and its still the same !!!


. In the Black Command Box Type: netsh int ip reset c:\resetlog.txt
. Hit Enter Key
. Restart the computer and try to log in and browse the Internet. If the problem persists, continue using these steps.
. Click Start
. Click Run
. Type cmd
. Click Ok
. In Black Command Box Type: netsh winsock reset
. Hit Enter Key
. Restart Computer


Have also tried to install malware bytes but it won’t install have also tried to install Avast and various other software to scan laptop but during the install get This message
Run time error
Could not call proc
Can anyone help me I know if I wipe the machine it will sort it but don’t want to wipe laptop
Many thanks

Hey there! You must run a scan of Malwarebytes. If it gives you that error make sure .NET Framework is installed.

Hi have tried to run scan but it wont allow me to install it getting this msg
Run time error
Could not call proc

Hi have tried to run scan but it wont allow me to install it getting this msg
Run time error
Could not call proc