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Windows 7: Possible Malware, Virus and Spyware Infections in My PC

17 Nov 2015   #11
Windows7 User

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright, running a second scan now. And regarding my Avast?


My System SpecsSystem Spec
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17 Nov 2015   #12
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by Windows7 User View Post
Alright, running a second scan now. And regarding my Avast?
I'm not sure yet, we need to make sure your PC is fully clean first.

I've been using Avast for years and never had any issues with it.
My System SpecsSystem Spec
17 Nov 2015   #13
Windows7 User

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Scan finished. Removed two more PUPs. Pop-ups from Avast are still here.
My System SpecsSystem Spec
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17 Nov 2015   #14
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by Windows7 User View Post
Scan finished. Removed two more PUPs. Pop-ups from Avast are still here.
I'm a little confused though. You said the popups were in the past? But you're still getting them?

Could you post a picture of one of the popups when it next appears?

Also, download the newest version of Avast free from their website. https://www.avast.com/index

I would completely uninstall the version you're using, reboot the pc and install the newest version.
Choose custom install but only install the software you'll need.
I usually only install the main program and the browser protection. But you can choose which software you think are relevant to you.
My System SpecsSystem Spec
17 Nov 2015   #15
Windows7 User

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Huft.... In the past, Avast showed me some pop-ups which state that it blocked some harmful webpage or file. Those pop-ups WERE in the PAST, and I reported them as false positives. Now I asked whether it was safe for me to have done that in the PAST? If it was unsafe, is there any thing I could do to undo the mistakes I did?

NOW, in the PRESENT, I am having these pop-ups again and I am not willing to report them as false positives. The picture is attached.

Alright, I'll reinstall Avast now.


Attached Thumbnails
Possible Malware, Virus and Spyware Infections in My PC-image.jpg  
My System SpecsSystem Spec
17 Nov 2015   #16
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

"Huft?" Please have some patience as I'm trying to help you (from a smartphone, while I'm out).
Which browser are you using?
As it's the Webshield that is popping up, there could also be something lurking in your browsers temp files.
You can use Ccleaner to try and clearing out your browser temp files. You would need to completely close your browsers first.
If you're using a browser like chrome. Make sure Ccleaner isn't set to delete your user profile. You just need it to wipe your "Temp Internet files" you can also try deleting cookies too. Although this will remove your site preferences and logins.
My System SpecsSystem Spec
17 Nov 2015   #17
Windows7 User

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I apologise for the impoliteness I've shown. I was probably frustrated because I can't get it done with. I am truly sorry for even sending such inappropriate message when you are actually helping me a lot.

The problem has been solved. After I reinstalled my antivirus (Avast) as you suggested, the pop-ups stopped. However, does this mean that I'm safe? Should I run another scan from Avast and Malwarebytes?

Again, I am truly sorry for even not thinking about my courtesy when I shouldn't be taking my frustration out on anyone. I truly apologise and I'm sincerely asking for your forgiveness. I am terribly sorry, sorry.
My System SpecsSystem Spec
17 Nov 2015   #18
Windows7 User

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I am truly sorry, please have patience with me. I'm truly sorry for even thinking about doing that at all.
My System SpecsSystem Spec
17 Nov 2015   #19
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Whoaaaa it's okay, no need for so many apologies. It was just a light hearted comment

I would wait a little while, let's just make sure those popups have completely gone first.
Do a little browsing for a day or two and see if the popups have completely stopped.
You can report back here if they do carry on and we'll look into more solutions.

My System SpecsSystem Spec
17 Nov 2015   #20
Windows7 User

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the understanding. No, it is seriously my fault. To actually take out your emotions on someone who's helping you a lot? That's very immature and outrageous.

Alright, I'll do some scanning now with the two softwares. Thanks for the help. I'll report two days after this post. (I still have other issues, but I'll get these done with first [that is, making sure my computer is free form any kinds of infections].)
My System SpecsSystem Spec
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 Possible Malware, Virus and Spyware Infections in My PC




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