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Windows 7: Persistent Malware problem- cant detect or kill pls help

26 Jan 2016   #1
jhickey

64 bit
 
 
Persistent Malware problem- cant detect or kill pls help

Windows 7 Pro 64bit
We have a user that just all of a sudden will get a random pop-up like the one shown below.
Sometimes it is accompanied by audio that is hard to hear.
Usually Internet Explorer is not even open when this occurs.
Have tried:
Malwarebytes
Rogue Killer
Spybot

The latpop is running Symantec Endpoint




Attached Images
Persistent Malware problem- cant detect or kill pls help-capture.jpg 
My System SpecsSystem Spec
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26 Jan 2016   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

That popup is probably not from malware.

Browsers allow this popup to be triggered by the website being visited. It was supposed to be used to let the web designer warn users not to leave the website until forms (or some steps) were completed. The popup is abused by those that just don't want users to leave their website. Adverts can trigger the popup too. The user can avoid websites that create this popup or just deal with it.

Preventing it from coming up is probably not a good idea... since it is useful if the user has not complete some form.
My System SpecsSystem Spec
26 Jan 2016   #3
jhickey

64 bit
 
 

yes, but she did not even have a browser open?
My System SpecsSystem Spec
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26 Jan 2016   #4
UsernameIssues

W7 Pro SP1 64bit
 
 

She might not have had a browser window showing, but if you check Windows Task Manager, iexplorer.exe is probably still running. The popup can occur after you close the normal IE browser window.

If you want to know for sure which process is creating that window, then use a tool like Process Explorer.

You might want to watch this in the full screen mode and at 720p.
My System SpecsSystem Spec
29 Jan 2016   #5
Chetan Savade

Windows XP 32 bit
 
 

Hi,

Make sure System is updated with the latest Windows patch and Service pack.

If there is evidence that malware is on a system but anti-malware software is not able to remediate it. Assistance is required to determine which files on the system may be malware. Refer this guide: How to run the Threat Analysis Scan in Symantec Help (SymHelp)
Symantec - How to run the Threat Analysis Scan in Symantec Help (SymHelp)

Best Regards,
Chetan
My System SpecsSystem Spec
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