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Windows 7: Microsoft Security Essentials doesn't finish full scan

07 Feb 2016   #11
Nelson35

Windows 7 Home Premium 64bit
 
 

I used safe mode and was able to do a full scan and it found one virus. It was something called TrojanClicker:js/chroject.a I haven't tried a full scan in normal mode yet, hopefully it will work now.


My System SpecsSystem Spec
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07 Feb 2016   #12
UsernameIssues

W7 Pro SP1 64bit
 
 

You might want to try a scan with WDO.

I use WDO with a USB stick instead of a CD/DVD.

There are some infections that hide from scans once Windows has started.
My System SpecsSystem Spec
07 Feb 2016   #13
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Here is another little goodie from Malwarebytes.

https://www.malwarebytes.org/chameleon/
My System SpecsSystem Spec
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07 Feb 2016   #14
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Please see the description here: TrojanClicker:JS/Chroject.A - Virus Lists and Removal Steps
You don't need to download and install Norton/Symantec to delete it tho' ...
My System SpecsSystem Spec
07 Feb 2016   #15
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's flush the 'dirty DNS cache' by:

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop. Right click on the flush.bat file to run it as Administrator.
Your computer will reboot itself.

Next, Please download AdwCleaner by Xplode and save to your Desktop.

Step 1.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Step 2.
Using AdwCleaner: Scan & Clean:
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.

A copy of that logfile will also be saved in the C:\AdwCleaner folder

******Post both .txt logs
My System SpecsSystem Spec
08 Feb 2016   #16
Nelson35

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Let's flush the 'dirty DNS cache' by:

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop. Right click on the flush.bat file to run it as Administrator.
Your computer will reboot itself.

Next, Please download AdwCleaner by Xplode and save to your Desktop.

Step 1.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Step 2.
Using AdwCleaner: Scan & Clean:
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.

A copy of that logfile will also be saved in the C:\AdwCleaner folder

******Post both .txt logs
Here's the 1st .txt log. I didn't want to clean it until you've seen it.


Attached Files
File Type: txt AdwCleaner[S1].txt (9.7 KB, 4 views)
My System SpecsSystem Spec
08 Feb 2016   #17
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Follow the second step to "clean" ... reboot.

Tell me if you can run a full scan with MSE now.
My System SpecsSystem Spec
08 Feb 2016   #18
Nelson35

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Follow the second step to "clean" ... reboot.

Tell me if you can run a full scan with MSE now.
No it still wouldn't complete a full scan unless in safe mode. ThrashZone suggested I try a program called Panda; I guess I'll try it for a little while and see how it goes.


Attached Files
File Type: txt AdwCleaner[C1].txt (3.5 KB, 1 views)
My System SpecsSystem Spec
09 Feb 2016   #19
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Post the results from Panda.
My System SpecsSystem Spec
09 Feb 2016   #20
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by Nelson35 View Post
Quote   Quote: Originally Posted by Jacee View Post
Follow the second step to "clean" ... reboot.

Tell me if you can run a full scan with MSE now.
No it still wouldn't complete a full scan unless in safe mode. ThrashZone suggested I try a program called Panda; I guess I'll try it for a little while and see how it goes.
Hi it's about time
You won't regret leaving MSE's problems behind you
Remember you really don't have to enter a email address just click later....
My System SpecsSystem Spec
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