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Windows 7: Possible Phishing

24 Apr 2016   #1
kbbgood

Windows 7 Home Premium 64bit.
 
 
Possible Phishing

I have been getting a pop up that says I need to call a phone number cause I have a virus. First of all how do they know and then ???? Are they a phishing problem for me and how do I make them go away? There is also a voice just starts up talking how I really need to make that call as soon as possible.

Also I have paid Viper for a virus program. Is it good and is there a better one for free out there?


My System SpecsSystem Spec
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24 Apr 2016   #2
MeOnMine

Windows 7 Ultimate x64 SP1 OEM
 
 

You need to download and install Malwarebytes free.
Update it and scan with it.
You need to un-tick trial version to get Free.
There is a chance that you can't install because the malware has embedded itself into your PC.
So you will need to install in Safe Mode.

I know nothing about Viper sorry but Malwarebytes is a malware scanner and not a Virus scanner and will run hand in hand with Viper.
My System SpecsSystem Spec
24 Apr 2016   #3
wasnotwas

W10 Pro x64, W7 Pro x64 in VMware
 
 

It's a scam. Don't click anything and close your browser using the X top right. If you click anywhere, you may get a virus. It's a similar racket to 'you need to update flash/codecs/whatever'.

You might want to scan with Malwarebytes free and your usual A/V just to be sure. I had a similar fake warning recently - was so amateurish I took a screenshot -

Possible Phishing-fake_error.jpg


My System SpecsSystem Spec
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24 Apr 2016   #4
RolandJS

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by kbbgood View Post
I have been getting a pop up that says I need to call a phone number cause I have a virus. First of all how do they know and then ???? Are they a phishing problem for me and how do I make them go away? There is also a voice just starts up talking how I really need to make that call as soon as possible. Also I have paid Viper for a virus program. Is it good and is there a better one for free out there?
Viper Anti-Virus may not have an anti-malware module, thus not picking up this malware piece. Do not call any such displayed phone number ever, it is a phishing expedition/malware. Rather try this: boot into Safe Mode, and have your browser[s] clean out all cache files, all history files, all download history, keeping only your password and fill-in files. See if that malware returns during Safe Mode.
** I see three of us posted at the same time; go with the flow. **
My System SpecsSystem Spec
24 Apr 2016   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

It sounds to me you are infected. Probably by downloading something that came with the infection or opening a email you shouldn't of.

Two programs I use and suggest.

Malwarebytes Anti Malware
Eset free online scan
They both have free or paid for versions

https://www.malwarebytes.org/mwb-download/

Free Virus Scan | ESET Online Scanner | ESET

Both run in normal mode (boot)

Edit:
Looks like you got a lot of help/suggestions all at one time.
My System SpecsSystem Spec
24 Apr 2016   #6
kbbgood

Windows 7 Home Premium 64bit.
 
 

Thanks you guys. I will load the stuff you say right now. I always know to come here for help.
My System SpecsSystem Spec
24 Apr 2016   #7
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by kbbgood View Post
I have been getting a pop up....
You have been given lots of good advice. I'll not suggest any more programs to scan with at this point.

If you can, please upload a screenshot of the popup.
(Here is some info on how to do that: Screenshots and Files - Upload and Post in Seven Forums)

It is fine if you don't get a screenshot - I am just curious about what you are seeing. I wonder if it is all web/browser based - in which case, Viper, ESET and Malwarebytes might not pick it up.


I got a call a few days ago from a person that I don't normally do computer support for. He too got a popup like you mentioned, but it was all web/browser based.
My System SpecsSystem Spec
25 Apr 2016   #8
kbbgood

Windows 7 Home Premium 64bit.
 
 

It's the same as posted above from wasnotwas.
My System SpecsSystem Spec
25 Apr 2016   #9
kbbgood

Windows 7 Home Premium 64bit.
 
 

I did download malwarebytes and run it last night. It found 646 whatever on system. Then removed them. Hope it did the trick. I guess I will buy it when the time comes. Just have to wait and see if it comes back.
My System SpecsSystem Spec
25 Apr 2016   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Don't forget this. I have found it to find things that other programs don't find.


Free Virus Scan | ESET Online Scanner | ESET
My System SpecsSystem Spec
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