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Windows 7: laptop slower since MSE found a potential threat (and didn't deal??)

17 May 2016   #11
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

Thanks Golden

Quote   Quote: Originally Posted by Golden View Post
What is d:\preload\base.wim? I have no idea

Looks to he HP-related? I suspect a false positive. Navigate to the folder MSE is having an issue with and determine the legitimacy of the files. ok will do that tonight, after work

If they are legitimate system files, than the HP OEM software that starts as part of the system may have been buggered by MSE causing your slow performance issues. oh, you mean when MSE tried to remove the threat?
I'll be back.


My System SpecsSystem Spec
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18 May 2016   #12
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

Malwarebytes didn't find any threats and I did tick scan for rootkits.

I can't find d:\preload\base.wim, only Recovery D: -


Attached Thumbnails
laptop slower since MSE found a potential threat (and didn't deal??)-ddrive.png  
My System SpecsSystem Spec
18 May 2016   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Make sure Windows Explorer is configured to enable viewing of Hidden Files - I suspect its not.

Hidden Files and Folders - Show or Hide
My System SpecsSystem Spec
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18 May 2016   #14
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

Yes Golden you're right, viewing of hidden files was not enabled. I changed it via Control Panel but it hasn't made any difference, Recovery D: details are the same as the screenshot in Post 12.
My System SpecsSystem Spec
18 May 2016   #15
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

Should I try to run ESET?
My System SpecsSystem Spec
18 May 2016   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Leave ESET to run overnight, but I don't think it will find anything.

Browse into D:\Recovery - what is in there?
My System SpecsSystem Spec
18 May 2016   #17
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

I've got really really slow (satellite) internet and am thinking an online scan would be problematic??

I'm running MSE again and it's currently running through D: drive and there are oodles of preload\base.wim files. It hasn't yet got to the dodgy one again, if it's still there.

This is all I get when I open the Recovery folder -


Attached Thumbnails
laptop slower since MSE found a potential threat (and didn't deal??)-recovery.png  
My System SpecsSystem Spec
18 May 2016   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

In all honesty, I'm convinced it's a false positive since the file path that MSE displays clearly points to the HP recovery partition. MSE only scans it because it has a drive letter associated with it...normally these types of partitions do not have a drive letter and normally they don't need one.

A .wim file is a Windows Imaging format file, used to perform system recovery.
My System SpecsSystem Spec
18 May 2016   #19
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

That sounds fine to me Golden. Would there be a reason MSE hasn't come up with it before, on previous scans?

Any ideas on how I can get my laptop back to starting as it used to? It's still taking four minutes to get up and going with icons on the desktop etc.
My System SpecsSystem Spec
18 May 2016   #20
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Honestly, I can't say why it has only happened now...perhaps new definitions are too agressive.

To attempt to repair the issues, try this :
1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
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 laptop slower since MSE found a potential threat (and didn't deal??)




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