New
#1
Can't turn off Bitlocker
A friend asked to ubdate win7 to win10 on her computer and half way through, the updater asked to turn off bitlocker to proceed. A part of the hard drive is encrypted with it. She doesn't even know what it is, so she can't help with the password. Her sons also say that they don't know a thing about it, so I don't have a password. I googled it and read that it's possible to just turn off Bitlocker, but I couldn't find the place anywhere. Now I looked, that she has win 7 Home Premium, the OS was recently changed, is it possible that she previously had win 7 ultimate and with the OS changing the encrypted part stayed? But with home premium I can't turn it off, there's no place in control panel. I hope the story is understandable, what can I do? Can I disable bitlocker somehow?