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Windows 7: Chrome Virus Extension Refuses To Be Removed

23 Jun 2016   #1
logo897

windows xp, 7 home premium 64-bit, 10 on diff hard drives
 
 
Chrome Virus Extension Refuses To Be Removed

Hello all,

I have this extension called "search solutions" and I cannot manually remove it because it says it is managed by a system administrator. I've tried to scan with malwarebytes and superantispyware and no such luck.

What can I do to fix this? Are there scanners that are free that can actually remove this for me?

Thanks.


My System SpecsSystem Spec
.
23 Jun 2016   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Looking at this on the Google product forums,

The Search Solutions Extension is a virus

The one solution that was offered that seems to have worked is,

Chrome Virus Extension Refuses To Be Removed-2016-06-23_20h59_21.png

Which points to the Chrome Policy Remover in this link,

Why can't I remove a "Enterprise Installed Extension"?

Chrome Virus Extension Refuses To Be Removed-2016-06-23_21h04_39.png

Which is a .bat file,

Code:
@echo off

IF NOT EXIST %WINDIR%\System32\GroupPolicy goto next

echo Deleting GroupPolicy folder...
RD /S /Q "%WINDIR%\System32\GroupPolicy" || goto error
echo.

:next
IF NOT EXIST %WINDIR%\System32\GroupPolicyUsers goto next2

echo Deleting GroupPolicyUsers folder...
RD /S /Q "%WINDIR%\System32\GroupPolicyUsers" || goto error
echo.

:next2
gpupdate /force

pause
exit

:error
echo.
echo An unexpected error has occurred. ¨Have opened the program as an administrator (right click, run as administrator)?
echo.
pause
exit


My System SpecsSystem Spec
24 Jun 2016   #3
logo897

windows xp, 7 home premium 64-bit, 10 on diff hard drives
 
 

Quote   Quote: Originally Posted by derekimo View Post
Looking at this on the Google product forums,

The Search Solutions Extension is a virus

The one solution that was offered that seems to have worked is,

Attachment 388515

Which points to the Chrome Policy Remover in this link,

Why can't I remove a "Enterprise Installed Extension"?

Attachment 388516

Which is a .bat file,

Code:
@echo off

IF NOT EXIST %WINDIR%\System32\GroupPolicy goto next

echo Deleting GroupPolicy folder...
RD /S /Q "%WINDIR%\System32\GroupPolicy" || goto error
echo.

:next
IF NOT EXIST %WINDIR%\System32\GroupPolicyUsers goto next2

echo Deleting GroupPolicyUsers folder...
RD /S /Q "%WINDIR%\System32\GroupPolicyUsers" || goto error
echo.

:next2
gpupdate /force

pause
exit

:error
echo.
echo An unexpected error has occurred. ¨Have opened the program as an administrator (right click, run as administrator)?
echo.
pause
exit

That fixed it.

Thank you so much!
My System SpecsSystem Spec
.

24 Jun 2016   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Awesome! Glad you got it sorted, you're welcome.
My System SpecsSystem Spec
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 Chrome Virus Extension Refuses To Be Removed




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