Chrome Virus Extension Refuses To Be Removed


  1. Posts : 422
    Windows 7 Pro
       #1

    Chrome Virus Extension Refuses To Be Removed


    Hello all,

    I have this extension called "search solutions" and I cannot manually remove it because it says it is managed by a system administrator. I've tried to scan with malwarebytes and superantispyware and no such luck.

    What can I do to fix this? Are there scanners that are free that can actually remove this for me?

    Thanks.
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    Looking at this on the Google product forums,

    The Search Solutions Extension is a virus

    The one solution that was offered that seems to have worked is,

    Chrome Virus Extension Refuses To Be Removed-2016-06-23_20h59_21.png

    Which points to the Chrome Policy Remover in this link,

    Why can't I remove a "Enterprise Installed Extension"?

    Chrome Virus Extension Refuses To Be Removed-2016-06-23_21h04_39.png

    Which is a .bat file,

    Code:
    @echo off
    
    IF NOT EXIST %WINDIR%\System32\GroupPolicy goto next
    
    echo Deleting GroupPolicy folder...
    RD /S /Q "%WINDIR%\System32\GroupPolicy" || goto error
    echo.
    
    :next
    IF NOT EXIST %WINDIR%\System32\GroupPolicyUsers goto next2
    
    echo Deleting GroupPolicyUsers folder...
    RD /S /Q "%WINDIR%\System32\GroupPolicyUsers" || goto error
    echo.
    
    :next2
    gpupdate /force
    
    pause
    exit
    
    :error
    echo.
    echo An unexpected error has occurred. ¨Have opened the program as an administrator (right click, run as administrator)?
    echo.
    pause
    exit
      My Computer


  3. Posts : 422
    Windows 7 Pro
    Thread Starter
       #3

    derekimo said:
    Looking at this on the Google product forums,

    The Search Solutions Extension is a virus

    The one solution that was offered that seems to have worked is,

    Chrome Virus Extension Refuses To Be Removed-2016-06-23_20h59_21.png

    Which points to the Chrome Policy Remover in this link,

    Why can't I remove a "Enterprise Installed Extension"?

    Chrome Virus Extension Refuses To Be Removed-2016-06-23_21h04_39.png

    Which is a .bat file,

    Code:
    @echo off
    
    IF NOT EXIST %WINDIR%\System32\GroupPolicy goto next
    
    echo Deleting GroupPolicy folder...
    RD /S /Q "%WINDIR%\System32\GroupPolicy" || goto error
    echo.
    
    :next
    IF NOT EXIST %WINDIR%\System32\GroupPolicyUsers goto next2
    
    echo Deleting GroupPolicyUsers folder...
    RD /S /Q "%WINDIR%\System32\GroupPolicyUsers" || goto error
    echo.
    
    :next2
    gpupdate /force
    
    pause
    exit
    
    :error
    echo.
    echo An unexpected error has occurred. ¨Have opened the program as an administrator (right click, run as administrator)?
    echo.
    pause
    exit

    That fixed it.

    Thank you so much!
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #4

    Awesome! Glad you got it sorted, you're welcome. :)
      My Computer


 

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