Help needed with a acrer aspire all in one Z3801 with malware problems

torchwood said:

Hi Mark,
Avast should not be there, its causing the Vbs script failure and the failed to load message.
run the uninstaller from this link USE SAFE MODE please
http://files.avast.com/iavs9x/avastclear.exe

reboot

rerun the reg query post the output

Roy

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\paul>reg query HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004
A55E8}\InprocServer32

HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
(Default) REG_SZ C:\Windows\system32\vbscript.dll
ThreadingModel REG_SZ Both


C:\Users\paul>

hello Roy,
Is this what you asked for?,
(apologies posted the above twice.)
lastly re Avast, can that be reinstalled? or later, stay in safe mode/networking?

torchwood said:

Hi Marc,

that looks better,
can you run
regsvr32 vbscript.dll
then
rerun the tool copy/paste ouput.
try updating if the error below are gone,

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".


Not sure if Avast has corrected the hiccup it was picked up a while back,
I'd like to see if we can update first, before re-installing
you can use MSE in the meantime.

Roy

Hi Roy.
re the above, tried downloading MSE but on trying to install it the system is not allowing it to instal due to the pc repeatedly booting into safe mode, i tried f8 and booting in normal but it reverts back to safe mode, now re regsvr32 vbscript.dll, i get a box appear after with "DllRegisterServer in vbscript.dll succeeded," is this what you wanted?,

re MSE got it to instal this evening but i have noticed it "hangs" after a third of the way through updating its virus and definitions library?,
regarding the win7 version, on looking on the back at the sticker it says "Win7 home premium OA" then "Acer Group" then the product key numbers, but you notice its a Dell win7 program?

torchwood said:

Hi Marc,
Must be major corruption on the system if it Defaults back to safe mode every time.

Because of this your comp is running in a limited mode all the time,

I suggest a clean install.
Clean Install Windows 7

From your last post regarding the sticker and code key, DO NOT POST IT
we need to get you W7 home premium SP1 media *
(I did mention in my first post the possible Dell install media problem)

* from the link below
W7 Home premium 64bit English,
(it will be more upto date than your discs)



https://software-download.microsoft....4c1d60b4cff896

This link is ony valid for 24 hrs (10pm England)

You will need the key on the Acer group sticker to activate/validate.


Roy

hi Roy,
unfortunately i have been away so not sure which day or night you sent your reply and so you link i think must be not active now?, as for booting into safe mode and a clean install reformat?, i think i know the problem now where it lies, if you remember you asked me to delete the antivirus program i had installed and either yourself or one of the other sevenforum guys gave me a link to download to get rid of it of which i followed your advice and successfully removed it, anyway i notice now on start up and by clicking F8 it brings me to a 2 start up options menu, one is win7 the other which it always seems to go to (by default maybe?) is the Avast uninstall program that's somehow on the boot menu and when it uses that it goes to safe mode, how can i remove that or don't bother if clean install? does that make sense?, so i have been pressing F8 and manually changing to win7 it then boots UP into normal win7 and not win7 safe mode ( OR avast uninstall) i will do a clean install as you suggest but that link is a problem as i dont always have time due to shift work, is it possible to get a longer time frame link or 10pm that's the deadline?