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Windows 7: BitDefender Threat scanner error

29 Sep 2016   #31
alexhob123

Windows 7 Home Premium 64bit
 
 

should i do the uninstaller first then restart then computer to see if it has worked


My System SpecsSystem Spec
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29 Sep 2016   #32
alexhob123

Windows 7 Home Premium 64bit
 
 

there are different types of bitdefender I don't know which one to choose
My System SpecsSystem Spec
29 Sep 2016   #33
alexhob123

Windows 7 Home Premium 64bit
 
 

i uninstalled it restarted it and it didn't appear but then i shutdown and it popped up again why oh why is this happening
My System SpecsSystem Spec
.

29 Sep 2016   #34
alexhob123

Windows 7 Home Premium 64bit
 
 

If i open up the file BitDefender Threat Scanner.dmp with notepad or word there is nothing even on it strange
My System SpecsSystem Spec
29 Sep 2016   #35
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well you can run a scan and create a log with UVK then upload the results. Let's see if anything "BitDrfender" related shows up.

UVK - Ultra Virus Killer

Need to go to the "Scan & Create Log" section then tick "None" along with the following items then run a scan. Upload the results.
BitDefender Threat scanner error-uvk-ultra-virus-killer.jpg
RE: MyWinLocker removal. You've got leftovers. You can run this fix in FARBAR if you like:
Fixlist.txt
FixList contents:

Code:
start

HKLM\...\Run: [mwlDaemon] => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe

ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll No File

ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 

S3 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe

end


My System SpecsSystem Spec
29 Sep 2016   #36
alexhob123

Windows 7 Home Premium 64bit
 
 

okay mate will do
My System SpecsSystem Spec
29 Sep 2016   #37
alexhob123

Windows 7 Home Premium 64bit
 
 

Here are scan results callender


Attached Files
File Type: txt UVK - Ultra Virus Killer Log.txt (399.0 KB, 2 views)
My System SpecsSystem Spec
29 Sep 2016   #38
alexhob123

Windows 7 Home Premium 64bit
 
 

I just shutdown my laptop and it didn't pop up but I have a strange feeling that it might pop up again when I shut it down or restart it again when I am on my laptop again If it happens again when I shut down my laptop the next time I am on my laptop when I am done I will get back to you okay I should be on my laptop on Saturday hopefully
My System SpecsSystem Spec
29 Sep 2016   #39
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay I had a quick look. It's not a Bitdefender AV problem - it's a Spybot Search & Destroy problem.

Example from your log shows Spybot files signed by BitDefender:

C:\Program Files (x86)\Spybot - Search & Destroy 2\av\scan.dll | BitDefender ThreatScanner | 9B375BB63F99B113C065A5DB4E632E23 | Signed : BitDefender

Also read here:

Spybot Anti-Spyware Partners with Bitdefender to Create Spybot +AV

To uninstall it try exiting any open Spybot windows and if there's a Spybot icon in the system tray right click it and find an option to exit the program. Then check task manager for running Spybot processes and end them if found.

Then Start> Run

type services.msc

Press Enter.

Check for and stop any Spybot S&D service if found.

Then Start > Run

then type:

C:\Program Files (x86)\Spybot – Search & Destroy 2\unins000(.exe)

That should uninstall it. Reboot then check that it was removed. If you like you could upload another UVK scan.

Anyway if you still want to use Spybot S&D you'd need to reinstall it.

Also I found a couple of things in your log. I'll post a fix for those soon.
My System SpecsSystem Spec
29 Sep 2016   #40
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RE: MyWinlocker removal (you posted in another thread when explorer was crashing)

This script should remove all the leftovers.

Code:
<UVKCommandsScript>

<SDelete>

<FileContextMenu> | EDSshellExt | C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\mwlshellext.dll | No description | Hash error: File not found | Unsigned :  No publisher

<FolderContextMenu> | EDSshellExt | C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\mwlshellext.dll | No description | Hash error: File not found | Unsigned :  No publisher

<Services> | MWLService | File not found: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe | No description | Stopped - Manual | Hash error: File not found | Unsigned :  No publisher

<HKLMW6432...Run> | EgisTecLiveUpdate | File not found: "C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe" | No description | Hash error: File not found | Unsigned :  No publisher

<ContentsCommonAppData> | EgisTec | 0 bytes | Directory

<@Alex\LocalAppdata> | EgisTec | 179 bytes | Directory

<@Alex\LocalAppdata> | MyWinLockerInstaller.txt-20120205.log | 2.62 KB | No description | CE20BAFB38A080A7F303440B023EB5B1 | Unsigned :  No publisher

<@Alex\LocalAppdata> | MyWinLockerInstaller.txt-20160923.log | 25.5 KB | No description | 48B83896D92DDEEAF8A209558AA26C0E | Unsigned :  No publisher

<HKLM...Run> | mwlDaemon | File not found: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe | No description | Hash error: File not found | Unsigned :  No publisher

<Drivers> | mwlPSDNServ | C:\Windows\system32\DRIVERS\mwlPSDNServ.sys | MyWinLocker PSD Named Pipe Driver | Running - System | 0BEFE32CA56D6EE89D58175725596A85 | Signed :  Egis Technology Inc.

<Drivers> | mwlPSDVDisk | C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys | MyWinLocker PSD Virtual Disk Driver | Running - System | D43BC633B8660463E446E28E14A51262 | Signed :  Egis Technology Inc.

<CleanAllUsersTemp>

<Reboot>
Copy that lot into a notepad document and save the file with the .uvk extension. Close notepad then double click the file you saved.

Or just use this instead:
MyWinLFixocker.zip
Extract the MyWinLFixocker.uvk file from the zip and save to desktop.

Double click it to run it in UVK.

On the screen that opens up click "Run / Fix Listed"

When finished your computer should reboot so don't leave any open work unsaved.

A reboot will be needed to delete some running files.


My System SpecsSystem Spec
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