Dear Customer,
In order to troubleshoot the situation you have encountered please be so kind
as
to follow the procedure detailed below:
-> Open the BitDefender window, select Settings, then select the Expert
mode in Switch UI and click on Apply and then on Ok. Select the Firewall
module
and temporarily uncheck "Firewall is enabled". Now please test in order to
see
if the application can connect to the Internet;
-> If it can connect now, please select the Network tab under Firewall, and
you should be able to see at least one network in the Adapter list. Please
select the down-pointing arrow under Trust Level for that network or for the
network that you are currently using, and move the level to 'Trusted Local'.
-> If it can not connect, please re-enable the Firewall and go to Rules.
Please search for any processes belonging to the application that has the
connectivity issue, click on "+" next to it and check in order to see if it
has
the Action "Deny" -> if this is the case please double click on the entry and
change the action to "Allow";
If none of these actions manage to solve the connectivity issue for that
application please follow these steps to collect information that we will need
in order to troubleshoot this issue:
1. Open BitDefender in Expert Mode.
2. Go to Firewall->Activity.
3. Make sure the 'Increase Log Verbosity' option is checked.
4. Reproduce the issue.
5. Go to C:\Program FIles\BitDefender\BitDefender 2010 and doubleclick on
supporttool.exe. Follow the wizard until you click Finish.
6. Send the files rules.xml and profiles.xml from C:\Program
Files\BitDefender\BitDefender 2010\Firewall
7. Send the support tool archive that was created on your desktop.
8. Send the file bdfirewall.txt from C:\Program Files\Common
Files\BitDefender\BitDefender Firewall
Looking forward to your reply.
Best regards,
Tudor Florescu
BitDefender Technical Support Engineer
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