New
#31
Hi Jacee - thought we almost had it but it didn't work. What I did:
- ran norton removal tool
- disabled MSE service
- uninstalled MSE
- ran norton removal tool again (i noticed that after MSE was uinstalled, all icons on taskbar had changed from their graphic representation to white page of paper so didn't think this would hurt)
- rebooted - everything came up fine, taskbar icons fully operational
- installed MSE - as it was installing I kept running my mouse over the taskbar icons and they seemed to be working right up until the virus update step completed and then they froze. I don't know if this is related to the virus update process or that it took until this time for the MSE service to be fully up.