Warning - Superantispyware Installer Will Cause BSOD

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  1. Posts : 1,633
    Win 7 Ult SP1/Win 10 Pro (all x64)
       #1

    Warning - Superantispyware Installer Will Cause BSOD


    Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

    Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

    I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

    I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

    It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
    Warning - Superantispyware Installer Will Cause BSOD Attached Files
      My Computer


  2. Posts : 31,249
    Windows 11 Pro x64 [Latest Release and Release Preview]
       #2

    Thanks for the Heads up peter :)
      My Computers


  3. Posts : 1,633
    Win 7 Ult SP1/Win 10 Pro (all x64)
    Thread Starter
       #3

    You're welcome.
      My Computer


  4. Posts : 2,588
    SEVEN x64
       #4

    thanks Ex_Brit.....

    :)SK
      My Computer


  5. Posts : 2
    Vista Ultimate
       #5

    Ex_Brit said:
    Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

    Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

    I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

    I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

    It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
    Was the system infected when you tried to install? We have over 12 million active users, so this is not a common thing to have happen and we like to track down any such issue.

    Nick Skrepetos
    SUPERAntiSpyware.com
      My Computer


  6. Posts : 1,633
    Win 7 Ult SP1/Win 10 Pro (all x64)
    Thread Starter
       #6

    Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

    I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

    Don't forget that Windows 7 is in a pre-beta stage at present.
      My Computer


  7. Posts : 51,467
    Windows 11 Workstation x64
       #7

    In the interests of science I just tried to install SUPERantispyware on a virgin Win7 x86 vpc - here is a screenshot the BSOD.

    Warning - Superantispyware Installer Will Cause BSOD-superantispy.gif
      My Computers


  8. Posts : 2
    Vista Ultimate
       #8

    Ex_Brit said:
    Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

    I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

    Don't forget that Windows 7 is in a pre-beta stage at present.
    It's likley because of some of the proprietary stuff we are doing in that kernel driver - was this a 32 bit or 64 bit system?
      My Computer


  9. Posts : 1,633
    Win 7 Ult SP1/Win 10 Pro (all x64)
    Thread Starter
       #9

    32-bit. The only other protection I had at the time was Avast A/V.
      My Computer


  10. Posts : 8
    Windows 7
       #10

    Win7 already has excellent antispyware, Windows Defender, why would you even bother with a 3rd party product?
      My Computer


 
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