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Windows 7: Warning - Superantispyware Installer Will Cause BSOD


17 Nov 2008   #1

Vista Ult SP2/Win 7 Ult SP1/Win 8.1 Pro w/MC (all x64)
 
 
Warning - Superantispyware Installer Will Cause BSOD

Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.



Attached Files
File Type: zip SASUNINST.zip (22.4 KB, 245 views)
My System SpecsSystem Spec
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17 Nov 2008   #2

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2
 
 

Thanks for the Heads up peter
My System SpecsSystem Spec
17 Nov 2008   #3

Vista Ult SP2/Win 7 Ult SP1/Win 8.1 Pro w/MC (all x64)
 
 

You're welcome.
My System SpecsSystem Spec
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17 Nov 2008   #4

SEVEN x64
 
 

thanks Ex_Brit.....

SK
My System SpecsSystem Spec
17 Nov 2008   #5

Vista Ultimate
 
 

Quote   Quote: Originally Posted by Ex_Brit View Post
Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
Was the system infected when you tried to install? We have over 12 million active users, so this is not a common thing to have happen and we like to track down any such issue.

Nick Skrepetos
SUPERAntiSpyware.com
My System SpecsSystem Spec
17 Nov 2008   #6

Vista Ult SP2/Win 7 Ult SP1/Win 8.1 Pro w/MC (all x64)
 
 

Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

Don't forget that Windows 7 is in a pre-beta stage at present.
My System SpecsSystem Spec
17 Nov 2008   #7

 

In the interests of science I just tried to install SUPERantispyware on a virgin Windows 7 x86 vpc - here is a screenshot the BSOD.

Name:  superantispy.gif
Views: 2785
Size:  8.7 KB


My System SpecsSystem Spec
17 Nov 2008   #8

Vista Ultimate
 
 

Quote   Quote: Originally Posted by Ex_Brit View Post
Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

Don't forget that Windows 7 is in a pre-beta stage at present.
It's likley because of some of the proprietary stuff we are doing in that kernel driver - was this a 32 bit or 64 bit system?
My System SpecsSystem Spec
17 Nov 2008   #9

Vista Ult SP2/Win 7 Ult SP1/Win 8.1 Pro w/MC (all x64)
 
 

32-bit. The only other protection I had at the time was Avast A/V.
My System SpecsSystem Spec
14 Jan 2009   #10

Windows 7
 
 

Windows 7 already has excellent antispyware, Windows Defender, why would you even bother with a 3rd party product?
My System SpecsSystem Spec
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 Warning - Superantispyware Installer Will Cause BSOD




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