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Windows 7 - Warning - Superantispyware Installer Will Cause BSOD |
11-17-2008
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#1 | |
Vista Ultimate SP2/Windows 7 Ultimate SP1/x64/XP SP3 x86 in VM |
Warning - Superantispyware Installer Will Cause BSOD
Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.
Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.
I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.
I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.
It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
| My System Specs | | System Manufacturer/Model Number Alienware® ALX X58
OS Vista Ultimate SP2/Windows 7 Ultimate SP1/x64/XP SP3 x86 in VM
CPU Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard Asus® P6T Deluxe V2 X58 LGA1366
Memory 12GB DDR3 SDRAM at 1600MHz - 6 x 2048MB
Graphics Card 1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
Sound Card Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution 1920 X 1080
Keyboard Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
PSU Alienware® 1200 Watt Multi-GPU
Case Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Hard Drives 2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 1TB
(Non-RAID)
Internet Speed 28mbps
Other Info Using non-RAID on purpose as I find RAID to be too temperamental.
I've noticed no difference since switching.
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11-17-2008
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#2 | |
Windows 7 Ultimate x64 + x86 + Windows 8 x64 |
Thanks for the Heads up peter  | | My System Specs | | System Manufacturer/Model Number Real World Computing (Me + a little help from Acer)
OS Windows 7 Ultimate x64 + x86 + Windows 8 x64
CPU AMD Phenom II X6 1035T 2.6 GHz
Motherboard Aspire M3400
Memory 4Gb PC10600 DDR3 1333 MHz
Graphics Card NVIDIA GeForce 315 512MB
Sound Card OnBoard - Realtek High Definition Audio
Monitor(s) Displays Philips 32" HDTV, (HDMI) + 26" TV (VGA)
Screen Resolution 1920 x 1080 @60Hz + 1360 x 768 @60Hz
Keyboard Microsoft Wireless 800 or Stock Acer, (depends where I sit)
Mouse Microsoft Wireless 800 or Stock Acer, (depends where I sit)
PSU Stock (400W)
Case Acer M3400
Cooling Stock
Hard Drives 500 GB Seagate ST3500418AS SATA II
1 TB Hitachi HDS5C1010CLA382 SATAII
1 TB Samsung Spinpoint F1 HD103SI SATA II (external)
Plus various other (client ) HDDs as needed
Internet Speed Temporaray 3G Dongle
Other Info USB Capture + Webcam(s)
Also run Acer AspireOne 530h Netbook, Dual Core Atom + 1GB (Win7 Ult x86)
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11-17-2008
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#3 | |
Vista Ultimate SP2/Windows 7 Ultimate SP1/x64/XP SP3 x86 in VM |
| | My System Specs | | System Manufacturer/Model Number Alienware® ALX X58
OS Vista Ultimate SP2/Windows 7 Ultimate SP1/x64/XP SP3 x86 in VM
CPU Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard Asus® P6T Deluxe V2 X58 LGA1366
Memory 12GB DDR3 SDRAM at 1600MHz - 6 x 2048MB
Graphics Card 1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
Sound Card Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution 1920 X 1080
Keyboard Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
PSU Alienware® 1200 Watt Multi-GPU
Case Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Hard Drives 2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 1TB
(Non-RAID)
Internet Speed 28mbps
Other Info Using non-RAID on purpose as I find RAID to be too temperamental.
I've noticed no difference since switching.
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11-17-2008
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#4 | |
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thanks Ex_Brit.....  SK | | My System Specs | | System Manufacturer/Model Number myself
OS SEVEN x64
CPU Q9450 @ 3.6GHZ 1.34v
Motherboard ASUS P5K PREMIUM P35
Memory 8GB 1066 buffalo firestix @ 1152mhz CL5
Graphics Card Sapphire HD 5970 + GTX260 (physX)
Sound Card Creative X-FI Xtreme Gamer
Monitor(s) Displays SAMSUNG 20'' & SAMSUNG 23'' (dual screens)
Screen Resolution 2048x1152 & 1680x1050
Keyboard LOGITECH E110
Mouse logitech NX5
PSU XCILIO 850w (78A)
Case CM590 1x 120x38mm & 2x92x38mm / 4x 120x25mm
Cooling AC7 PRO @ 92x38mm blower, Lamptron military bus bay controll
Hard Drives 1x seagate 160gb IDE & 1x seagate 160gb SATA
Internet Speed 2MB
Other Info its a continual ''work in progress''....
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11-17-2008
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#5 | |
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Quote: Originally Posted by Ex_Brit  Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.
Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.
I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.
I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.
It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route. Was the system infected when you tried to install? We have over 12 million active users, so this is not a common thing to have happen and we like to track down any such issue.
Nick Skrepetos
SUPERAntiSpyware.com | | My System Specs | | |
11-17-2008
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#6 | |
Vista Ultimate SP2/Windows 7 Ultimate SP1/x64/XP SP3 x86 in VM |
Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.
I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.
Don't forget that Windows 7 is in a pre-beta stage at present. | | My System Specs | | System Manufacturer/Model Number Alienware® ALX X58
OS Vista Ultimate SP2/Windows 7 Ultimate SP1/x64/XP SP3 x86 in VM
CPU Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard Asus® P6T Deluxe V2 X58 LGA1366
Memory 12GB DDR3 SDRAM at 1600MHz - 6 x 2048MB
Graphics Card 1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
Sound Card Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution 1920 X 1080
Keyboard Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
PSU Alienware® 1200 Watt Multi-GPU
Case Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Hard Drives 2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 1TB
(Non-RAID)
Internet Speed 28mbps
Other Info Using non-RAID on purpose as I find RAID to be too temperamental.
I've noticed no difference since switching.
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11-17-2008
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#7 | |
Windows 7 Enterprise x64 SP1 |
In the interests of science I just tried to install SUPERantispyware on a virgin Windows 7 x86 vpc - here is a screenshot the BSOD.  | | My System Specs | | System Manufacturer/Model Number z3r010
OS Windows 7 Enterprise x64 SP1
CPU Intel i7 965 Extreme Edition
Motherboard ASUS Rampage II Extreme
Memory 12GB Corsair Dominator DDR3, PC3-12800 (1600)
Graphics Card ATI HD5870 2GB Eyefinity 6
Sound Card SupremeFX X-Fi
Monitor(s) Displays 3 x27" Dell & 3 x 23" Dell
Screen Resolution 3 @ 2560x1440 & 3 @ 1920x1080
Keyboard Microsoft Ergononic 7000
Mouse Logitech Performance MX
PSU 1200W Gigabyte ODIN Pro V2 PSU
Case Thermaltake Tai Chi
Cooling Corsair Hydro H50
Hard Drives RevoDrive Hybrid - 1TB
Intel X25-M SSD - 160GB
Internet Speed 34 Mb/s ADSL2+ (Bonded)
Other Info WinTV NovaTD
HP CP1515n Color Laser
Sony BD-5300S-0B Blu-ray Writer
Microsoft LifeCam Cinema
APC 750i Smart UPS
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11-17-2008
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#8 | |
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Quote: Originally Posted by Ex_Brit Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.
I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.
Don't forget that Windows 7 is in a pre-beta stage at present. It's likley because of some of the proprietary stuff we are doing in that kernel driver - was this a 32 bit or 64 bit system? | | My System Specs | | |
11-17-2008
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#9 | |
Vista Ultimate SP2/Windows 7 Ultimate SP1/x64/XP SP3 x86 in VM |
32-bit. The only other protection I had at the time was Avast A/V. | | My System Specs | | System Manufacturer/Model Number Alienware® ALX X58
OS Vista Ultimate SP2/Windows 7 Ultimate SP1/x64/XP SP3 x86 in VM
CPU Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard Asus® P6T Deluxe V2 X58 LGA1366
Memory 12GB DDR3 SDRAM at 1600MHz - 6 x 2048MB
Graphics Card 1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
Sound Card Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution 1920 X 1080
Keyboard Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
PSU Alienware® 1200 Watt Multi-GPU
Case Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Hard Drives 2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 1TB
(Non-RAID)
Internet Speed 28mbps
Other Info Using non-RAID on purpose as I find RAID to be too temperamental.
I've noticed no difference since switching.
|
01-14-2009
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#10 | |
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Windows 7 already has excellent antispyware, Windows Defender, why would you even bother with a 3rd party product? | | My System Specs | | Warning - Superantispyware Installer Will Cause BSOD problems? All times are GMT -5. The time now is 10:36 PM. |  |
