Warning - Superantispyware Installer Will Cause BSOD

Ex_Brit

Ex_Brit

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Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
 

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Thanks for the Heads up peter :)
 

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You're welcome.
 

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Win 7 Ult SP1/Win 10 Pro (all x64)
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Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
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Asus® P6T Deluxe V2 X58 LGA1366
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24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
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Onboard Soundmax® High-Definition 7.1 Performance Audio
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Samsung XL2370 LED backlit 23" W/S 2ms response time
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thanks Ex_Brit..... ;)

:)SK
 

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its a continual ''work in progress''....
Ex_Brit said:
Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
Click to expand...

Was the system infected when you tried to install? We have over 12 million active users, so this is not a common thing to have happen and we like to track down any such issue.

Nick Skrepetos
SUPERAntiSpyware.com
 

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Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

Don't forget that Windows 7 is in a pre-beta stage at present.
 

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Win 7 Ult SP1/Win 10 Pro (all x64)Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, ...24GB Corsair Vengeance DDR3 SDRAM at 1600MHz ...1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
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Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
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Asus® P6T Deluxe V2 X58 LGA1366
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24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
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Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
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2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
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Alienware® 1200 Watt Multi-GPU
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Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
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Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
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Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
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Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
In the interests of science I just tried to install SUPERantispyware on a virgin Win7 x86 vpc - here is a screenshot the BSOD.

superantispy.gif
 

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Ex_Brit said:
Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

Don't forget that Windows 7 is in a pre-beta stage at present.
Click to expand...

It's likley because of some of the proprietary stuff we are doing in that kernel driver - was this a 32 bit or 64 bit system?
 

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32-bit. The only other protection I had at the time was Avast A/V.
 

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Win 7 Ult SP1/Win 10 Pro (all x64)
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Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
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2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
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Alienware® 1200 Watt Multi-GPU
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Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
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Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
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Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
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Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
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1Gb/s
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McAfee LiveSafe
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Firefox - latest
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Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
Win7 already has excellent antispyware, Windows Defender, why would you even bother with a 3rd party product?
 

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Win7 already has excellent antispyware, Windows Defender, why would you even bother with a 3rd party product?
Click to expand...


Are you kidding? Or being sarcastic maybe? :huh:
 

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SuperAntiSpyware free edition v4.24.1004 installed and runs perfectly on my win 7 x64 installation. It updates and runs a scan correctly.
 

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Maybe they've changed the installer. I'll try it on my x86 and report back.
 

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Win 7 Ult SP1/Win 10 Pro (all x64)Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, ...24GB Corsair Vengeance DDR3 SDRAM at 1600MHz ...1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
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Alienware® 1200 Watt Multi-GPU
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Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
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Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
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Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
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Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
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Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
OK - this time no BSOD but it refused in x86 with the popup "Windows Installer Has Stopped Working - send more info?"
I tried direct installation, saving and then compatibilty mode and even running as Admin, all the same result.
 

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Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
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Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
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Asus® P6T Deluxe V2 X58 LGA1366
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24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
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1792 MB NVIDIA® GeForce® GTX 295 Dual Core
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Onboard Soundmax® High-Definition 7.1 Performance Audio
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Samsung XL2370 LED backlit 23" W/S 2ms response time
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1920 X 1080
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2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
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Alienware® 1200 Watt Multi-GPU
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Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
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Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
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Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
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McAfee LiveSafe
Browser
Firefox - latest
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Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
It seems as if it only works on a 64 bit installation.

I've installed win 7 32 bit and 64 bit, but I've only installed software and played with the 64 bit installation so far.
I will try and install in x86 and report back.
 
Last edited:

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Enermax 500w
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Scythe Infinity
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Logitech cordless
Mouse
Logitech cordless
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20meg Cable
Hmmm, sounds similar to my experiences with SEP 11 - One of Symantec's biggest complaints about Vista was that the kernel was locked up too tight for their software (and particularly their enterprise software) to run correctly, and that was one of the things that SP1 fixed for Vista.

I wonder if W7 went back to he tightened kernel code that they originally used for Vista....
 

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Ex_Brit said:
Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
Click to expand...

Thanks for the info! However, it's not helping me at all...here's why. I upgraded to Windows 7 RC from a Vista Ultimate installation (x86), which already had SA installed on it. Now, whenever I boot Win 7, it's only a matter of seconds before the BSOD appears, and then the computer restarts after 2-3 seconds. I don't even have time to run the uninstaller. Any suggestions? Thanks so much!

Oh, and for what it's worth: this was just an old drive that I use mostly for experimenting with new operating systems - there's nothing to be lost here, so this isn't exactly a vital issue...just annoying as all get out.
 

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xp
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xp

My Computer My Computer

At a glance

Win 7 Ult SP1/Win 10 Pro (all x64)Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, ...24GB Corsair Vengeance DDR3 SDRAM at 1600MHz ...1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling
Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Keyboard
Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
Antivirus
McAfee LiveSafe
Browser
Firefox - latest
Other Info
Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
It seems that the latest 4.26.1006 version of SuperAntispyware is working fine on my 64-bit Windows 7 (7229) build. :confused:
 

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64-bit Windows 11 Pro for WorkstationsIntel i7-8700K OC'd to 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
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ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
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Logitech MX Master 4
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2 Gb/s Download and 100 Mb/s Upload
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Malwarebyte Anti-Malware Premium
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Google Chrome
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Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
I guess they've been working on it since we first tried it.
 

My Computer My Computer

At a glance

Win 7 Ult SP1/Win 10 Pro (all x64)Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, ...24GB Corsair Vengeance DDR3 SDRAM at 1600MHz ...1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling
Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Keyboard
Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
Antivirus
McAfee LiveSafe
Browser
Firefox - latest
Other Info
Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
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