Windows 7 - Bitdefender goes on and off automatically

**Saop Mactravish** · 03-09-2010

hi,

Some specs
2Gb DDR2-800 Mhz RAM
Intel core duo E6300 CPU-2.8 Ghz dual core

I have installed Bit defender anti-virus 2010 on my PC, everything worked fine. Until Windows action center indicated that my anti virus is off and should be turned on immediately(NOTE...i did not switch it off). I did as told. The message stayed there.

Also what happens is that the tray icon goes gray to the normal red. I click on the desktop option and it says something like bit defender services are down or loading, this never used to happen.

What I,m asking is that does this create a space in which viruses can access my computer and inflict damage???

**thathagat** · 03-09-2010

that's an old....nagging bug which refuses to leave BD
see here........Bitdefender Services Are Not Responding. Please Restart... - BitDefender Forum

**Saop Mactravish** · 03-09-2010

HI,
Ok, read some posts, but they don't provide any solutions, they say they gonna revert to AVG or other free anti virus software.

**thathagat** · 03-09-2010

Quote: Originally Posted by Saop Mactravish

read some posts,but they don't provide any solutions

they do but it does not work

example:

Quote:

Hello all,

We are currently investigating this issue and hopefully we will release fix shortly. In case you will receive the "Services are not responding message" again, we would like you to follow the steps bellow :

1. Open My Computer.
2. Browse to

C:\Program Files\BitDefender\BitDefender 2010
- considering that BitDefender was installed on the default C partition

3. Double-click on the supporttool.exe file ;
4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
5. Go to the desktop, upload the report on sendspace.com then send me a PM with the download link .

If there are users that have Windows Vista or Windows 7 , in the moment when they encounter this message we would like them to follow the next instructions if possible:

1. Open Task Manager and click on the Processes tab . Task Manager can be opened in multiple ways :

• simultaneously press the Ctrl+Shift+Esc or Ctrl+Shift+Del keys ;
• click on Start from Windows , choose Run , type “taskmgr” and click on Ok after that;
• right click on your task bar and choose Task Manager ;

2. Right click on the vsserv.exe process and select the 'Create Dump File' option;
3. A message will appear letting you know where the Dump file is located;
4. Go to that location, upload the file on sendspace.com then post here the download link.

Please accept our apologizes for any inconveniences this situation might have caused.

We are looking forward to your reply.

Thank you.

also
try

Quote:

Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted Local", Stealth to No and Generic to Yes .

Quote: Originally Posted by Saop Mactravish

they say they gonna revert to AVG or other free anti virus software.

well the thread runs for 9 pages with no solution so.....the only two solutions plausible are....stick with BD or get another av

**Saop Mactravish** · 03-11-2010

Hi,

OK, will stick with BD and hope for the best.

**Saop Mactravish** · 03-11-2010

sorry but I`m gonna veer of topic, but do you have any idea what could cause this problem....

OK I have a internal hard drive of 500 gig. I click on My computer and view the specs if you will of my local disk. It says I have 203 GB free of 465 GB.....so my question is, where did 35 GB's go??????????

**thathagat** · 03-11-2010

Quote: Originally Posted by Saop Mactravish

OK I have a internal hard drive of 500 gig. I click on My computer and view the specs if you will of my local disk. It says I have 203 GB free of 465 GB.....so my question is, where did 35 GB's go??????????

here read this.............500 GB hard disk only has 465 GB - Tech Support Guy Forums

**Saop Mactravish** · 03-11-2010

OK,

phewwww, thought it had something to do with Windows 7 or something.

Thanks man, you've really helped me.

Windows 7 - Bitdefender goes on and off automatically

Bitdefender goes on and off automatically problems?