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Windows 7: MSE OOBE Event Error - Fixed

19 Mar 2010   #1
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
MSE OOBE Event Error - Fixed- NOT

For those that have upgraded MSE and have seen the following error on bootup in Event Viewer.

Session "Microsoft Security Essentials OOBE" stopped due to following error; 0xC000000D

here is the fix.

OK we have a fix. After MS worked on my PC for 4 hrs they got it fixed. Go to C:\ProgramData\Microsoft\Microsoft Security Essentials\Support and delete MSSEOOBE.etl and reboot. After reboot this file should be recreated and the error should be gone. I have found that when you delete MSE this folder remains and the files get updated when you run MSE. It looks like the one file was not updating properly and causing the failure. After it was working I did another test. I deleted MSE and also all the files in the Support directory. I then reinstalled MSE and everything is still fine. If you look at the error under Detail it will point to this file.


My System SpecsSystem Spec
27 Mar 2010   #2
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit

Well the error has returned. It worked great for a week then came back. Same fix will clear it but after a few boots it comes back. I have now dumped MSE and will wait for MS to produce a new version.

My System SpecsSystem Spec
25 Oct 2014   #3

W7 Pro x64

There is a thread here that has a fix.

1. First of all someone suggested to either rename the file EppOobe.etl (in C > ProgramData > Microsoft > Microsoft Security Client > Support) as EppOobe.etl.old, or delete it, and reboot, however, this did not work for me.

2. Then someone (grogramon) suggested:

i had similar's the solution that worked for me.
boot into safe mode if your system freezes after logging in (like mine was).
open a command line (win+r)
run 'services.msc' and hit enter (don't type the quotes)
scroll down to find 'program compatibility assistant service' (PcaSvc)
right-click and open the 'properties'
change the 'startup type' from 'automatic' to 'disabled'
save and reboot

That worked for me.

Hope this helps.
My System SpecsSystem Spec

 MSE OOBE Event Error - Fixed

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