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Windows 7: MSE shuts down on reboot


10 Apr 2010   #21

MS Windows 7 Ultimate SP1 64-bit
 
 

brnwx,
OK. Time to pull out some of the big guns.
download Malwarebytes AntiMalware.
disconnect from Internet
install, run Malwarebytes.Antimalware.
Reconnect.
Update Malwarebytes.
Run Malwarebytes antimalware

Oh yes, this program and MSE are compatible.
Malwarebytes


My System SpecsSystem Spec
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10 Apr 2010   #22
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

What was the other anti-virus program you used?
My System SpecsSystem Spec
10 Apr 2010   #23

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I think this is it. Try the entire thread, but I like scottys suggestion.


MSE does not auto-start on boot
My System SpecsSystem Spec
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10 Apr 2010   #24

Windows 7 home Premium x64
 
 

thanks to all but I must move on to other work for now. I really appreciate everyones time on this. I may try Karl's idea on uninstall/reinstall when time allows. I really don't think its a virus. All scans are clean and I was using Vipre prior to MSE. Again thank you for your time and I'll try again on this later or in the next few days.

thanks
My System SpecsSystem Spec
10 Apr 2010   #25

Windows 7 & Windows Vista Ultimate
 
 

When you return, be sure to read the link that rich56 provided. (Good research, Rich!) Others had the same issue and with the help of Microsoft Support determined that the services required for MSE and Action Center must be set at Automatic and NOT Delayed Automatic. The services in question are Windows Installer Service, Cryptographic Services and BITS.

Note: This does not mean that you need to have Windows Update set to automatically download/install updates. You can still elect to allow the download and you choose when to install or to determine both the time for download and install.
My System SpecsSystem Spec
10 Apr 2010   #26

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Thank you Corrine.
My System SpecsSystem Spec
10 Apr 2010   #27

Windows 7 home Premium x64
 
 

Tried one last time today. Did as Corrine suggested. Did as scotty suggested and still no joy

Tommarrow is supposed to be sunny

thanks
My System SpecsSystem Spec
10 Apr 2010   #28

Windows 7 & Windows Vista Ultimate
 
 

If the sunshine doesn't keep you outdoors, bnwrx, I think its time to submit a support ticket. Go to https://support.microsoftsecurityessentials.com/ and select Problems starting or performance issues, following the prompts.

If a support log is needed, Microsoft Security Essentials includes a small utility that allows you to easily create a detailed support log of the state of Security Essentials on your PC. Here's how:

1. In Windows XP, click Start, click Run, type cmd, and then press Enter -OR-
2. In Windows VISTA/Windows 7, click in the Start Search box, and then type command prompt. Under Programs, right-click Command Prompt, and then click Run as administrator.
3. Type "cd %programfiles%\Microsoft Security Essentials" without the quotes.
4. Now, type "MpCmdRun.exe –getfiles" without the quotes.
5. The application will run for 2-10 minutes and create a zipped file called MPSupportFiles.cab, which will be saved automatically to "%ProgramData%\Microsoft\Microsoft Antimalware\Support" folder.
6. Attach the zipped file to your report.
My System SpecsSystem Spec
10 Apr 2010   #29

Windows 7 home Premium x64
 
 

One last thing...how can this be?


Attached Thumbnails
MSE shuts down on reboot-screenshot.jpg  
My System SpecsSystem Spec
10 Apr 2010   #30

Windows 7 Professional x64
 
 

Try disabling MSE, and then enabling it again.
My System SpecsSystem Spec
Reply

 MSE shuts down on reboot




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