Microsoft Security Essentials Install Issue


  1. Posts : 3
    Windows 7
       #1

    Microsoft Security Essentials Install Issue


    I need some help here. I have just downloaded Windows Security Essentials for a perfectly genuine version of Windows 7 Ultimate 64 Bit. Unfortunately, during the point of validation during the installation, a window comes up saying: "Windows Security Essentials Setup has stopped working."

    Here was the problem Information
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: setup.exe_Microsoft Security Essentials Setup
    Application Version: 1.0.1961.0
    Application Timestamp: 4b812849
    Fault Module Name: setup.exe
    Fault Module Version: 1.0.1961.0
    Fault Module Timestamp: 4b812849
    Exception Code: c0000005
    Exception Offset: 0000000000062988
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 7402
    Additional Information 2: 740285139a2402ec95caf8db7c81320a
    Additional Information 3: c576
    Additional Information 4: c576188442d0528e7f21a5460369dcd0

    I'll see if I can find an error code.
      My Computer


  2. Posts : 1,039
    Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
       #2

    Re-download the program and see how you go.
      My Computer


  3. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #3

    What other Anti-Virus were you using before downloading MSE?
      My Computer


  4. Posts : 3
    Windows 7
    Thread Starter
       #4

    I have already re-downloaded the application at least 3 times. It gives me the same message every time.
    This happened before I even installled any security programs. I then installed trend micro because I had nothing else at the time. That was of course, before I learned that Trend Micro Antivirus is a resource hog, and would often crash my computer during times of high resource usage. Is there any way this problem can be fixed? I mean, I've searched the forums here, and found no answers that have worked, such as the forum by Hazr:
    Installation Error 0x80070643
      My Computer


  5. Posts : 2,127
    Windows XP - Now Windows 7 Home Premium (64-bit).
       #5

    Just as effective as MSE is Avast IMO -- I know it doesn't resolve the problem but can u try installing Avast; at least then u will have an effective working security program until folk here attempt to diagnose.
      My Computer


  6. Posts : 2,686
    Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
       #6

    I ASSUME you are downloading from this official site and the correct version for your operating system.

    http://www.microsoft.com/security_essentials/

    Also look at C:\ProgramData\Microsoft for a folder for MSE and delete it before trying to reinstall.

    Jim
      My Computer


  7. Posts : 3
    Windows 7
    Thread Starter
       #7

    Phone Man said:
    I ASSUME you are downloading from this official site and the correct version for your operating system.

    http://www.microsoft.com/security_essentials/

    Also look at C:\ProgramData\Microsoft for a folder for MSE and delete it before trying to reinstall.

    Jim

    I did download security essentials from that site, and its not working. I tried going into the Microsoft Program Data file and deleting Security Essentials.
    I even tried deleting windows defender on the basis that it could possibly be messing things up.
      My Computer


  8. Posts : 2,686
    Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
       #8

    Go back to the MSE site and submit a support case to Microsoft. It is free support.

    Jim
      My Computer


  9. Posts : 98
    Windows 7 Professional 64-bit SP1
       #9

    Naethanyl said:
    I have already re-downloaded the application at least 3 times. It gives me the same message every time. Installation Error 0x80070643
    I too have dowloaded the application several times. Always the same error message.

    KC
      My Computer


 

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