| Windows 7: Microsoft Security Essentials Install Issue |
24 Apr 2010
|
#1 | | |
Microsoft Security Essentials Install Issue I need some help here. I have just downloaded Windows Security Essentials for a perfectly genuine version of Windows 7 Ultimate 64 Bit. Unfortunately, during the point of validation during the installation, a window comes up saying: "Windows Security Essentials Setup has stopped working."
Here was the problem Information Problem signature: Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft Security Essentials Setup
Application Version: 1.0.1961.0
Application Timestamp: 4b812849
Fault Module Name: setup.exe
Fault Module Version: 1.0.1961.0
Fault Module Timestamp: 4b812849
Exception Code: c0000005
Exception Offset: 0000000000062988
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 7402
Additional Information 2: 740285139a2402ec95caf8db7c81320a
Additional Information 3: c576
Additional Information 4: c576188442d0528e7f21a5460369dcd0
I'll see if I can find an error code. | My System Specs |
| OS Windows 7 CPU E8400 Conroe 3.0Ghz Dual Core Duo Processor Motherboard Asus P5N-D Memory 8 Gigabytes Graphics Card 2 Sparkle Nvidia 9800 GT In SLI Sound Card On-board Soundcard |
24 Apr 2010
|
#2 | | Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601) Aus, Qld |
Re-download the program and see how you go. | My System Specs | | OS Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601) CPU Intel Core 2 Quad Q6600 (G0 Kentsfield) LGA775 (FC-LGA6) Motherboard GIGABYTE GA-EP35C-DS3R (Rev. 2.1) Memory Corsair TW3X4G1333C9A 4GB PC-10600 (2x XMS3 2GB) Graphics Card ASUS nVIDIA GeForce 560 Sound Card RealTek ALC885/889A/890 Monitor(s) Displays ChiMei CMV CT-730D 17inch (LCD Monitor) Screen Resolution 1280-1024 60Hertz (Ture Colour 32bit) Keyboard Labtec Media Desktop Y-SAD65 Mouse Razer DeathAdder 3G Infrared Sensor (1800DPI) PSU ANTEC 750w Earthwatts Case Thermaltake Shark (VA7000SWA ATX) Full Tower Cooling Front 120mm fan (1400 RPM) /Rear 120mm (1400 RPM) blue LED Hard Drives 2x Barracuda 7200.10 SATA 3.0Gb/s 160-GB Hard Drive ST3160815AS (AHCI) Internet Speed Telstra BigPond Elite Liberty ADSL2+ 24Mbps/256kbps Other Info ASUS PCE-N13 802.11n Wireless LAN card |
24 Apr 2010
|
#3 | | Windows 7 Ultimate 32bit SP1 |
What other Anti-Virus were you using before downloading MSE? | My System Specs | | System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024 Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio |
24 Apr 2010
|
#4 | | |
I have already re-downloaded the application at least 3 times. It gives me the same message every time.
This happened before I even installled any security programs. I then installed trend micro because I had nothing else at the time. That was of course, before I learned that Trend Micro Antivirus is a resource hog, and would often crash my computer during times of high resource usage. Is there any way this problem can be fixed? I mean, I've searched the forums here, and found no answers that have worked, such as the forum by Hazr: Installation Error 0x80070643 | My System Specs | | OS Windows 7 CPU E8400 Conroe 3.0Ghz Dual Core Duo Processor Motherboard Asus P5N-D Memory 8 Gigabytes Graphics Card 2 Sparkle Nvidia 9800 GT In SLI Sound Card On-board Soundcard |
24 Apr 2010
|
#5 | | Windows XP - Now Windows 7 Home Premium (64-bit). |
Just as effective as MSE is Avast IMO -- I know it doesn't resolve the problem but can u try installing Avast; at least then u will have an effective working security program until folk here attempt to diagnose. | My System Specs | | OS Windows XP - Now Windows 7 Home Premium (64-bit). |
24 Apr 2010
|
#6 | | Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit Covington, La |
I ASSUME you are downloading from this official site and the correct version for your operating system. http://www.microsoft.com/security_essentials/
Also look at C:\ProgramData\Microsoft for a folder for MSE and delete it before trying to reinstall.
Jim | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built OS Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit CPU Phenom II X6 1100T Motherboard ASUS M5A99X EVO Memory Crucial Balistic 8gb DDR3-1866 CL9 Graphics Card MSI R6850 Cyclone IGD5 PE Sound Card On Board Monitor(s) Displays ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort Screen Resolution 1920 x 1080 Keyboard Logitech K120 Mouse Logitech Marble Mouse USB, Logitech Precision Game Pad PSU Seasonic X650 80 Plus GOLD Modular Case Corsair 400R Cooling Antec Kuhler H2O 620, Two 120mm and four 140mm Hard Drives Two WD Cavier Black 2TB Sata III, WD My Book Essential 2TB USB 3.0 Internet Speed 15MB Antivirus Norton IS 2012, Malwarebytes Pro Browser IE-10, FF-19 Other Info APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program, Motorola SB6120 Gigabit Cable Modem. Brother HL-2170W Laser Printer, Epson V300 Scanner |
24 Apr 2010
|
#7 | | |

Quote: Originally Posted by Phone Man I ASSUME you are downloading from this official site and the correct version for your operating system. http://www.microsoft.com/security_essentials/
Also look at C:\ProgramData\Microsoft for a folder for MSE and delete it before trying to reinstall.
Jim 
I did download security essentials from that site, and its not working. I tried going into the Microsoft Program Data file and deleting Security Essentials.
I even tried deleting windows defender on the basis that it could possibly be messing things up. | My System Specs | | OS Windows 7 CPU E8400 Conroe 3.0Ghz Dual Core Duo Processor Motherboard Asus P5N-D Memory 8 Gigabytes Graphics Card 2 Sparkle Nvidia 9800 GT In SLI Sound Card On-board Soundcard |
25 Apr 2010
|
#8 | | Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit Covington, La |
Go back to the MSE site and submit a support case to Microsoft. It is free support.
Jim | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built OS Windows 7 HP 64bit, Windows 8 Pro w/Media Center 64bit CPU Phenom II X6 1100T Motherboard ASUS M5A99X EVO Memory Crucial Balistic 8gb DDR3-1866 CL9 Graphics Card MSI R6850 Cyclone IGD5 PE Sound Card On Board Monitor(s) Displays ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort Screen Resolution 1920 x 1080 Keyboard Logitech K120 Mouse Logitech Marble Mouse USB, Logitech Precision Game Pad PSU Seasonic X650 80 Plus GOLD Modular Case Corsair 400R Cooling Antec Kuhler H2O 620, Two 120mm and four 140mm Hard Drives Two WD Cavier Black 2TB Sata III, WD My Book Essential 2TB USB 3.0 Internet Speed 15MB Antivirus Norton IS 2012, Malwarebytes Pro Browser IE-10, FF-19 Other Info APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program, Motorola SB6120 Gigabit Cable Modem. Brother HL-2170W Laser Printer, Epson V300 Scanner |
16 Feb 2013
|
#9 | | |

Quote: Originally Posted by Naethanyl I have already re-downloaded the application at least 3 times. It gives me the same message every time. Installation Error 0x80070643 I too have dowloaded the application several times. Always the same error message.
KC | My System Specs | | System Manufacturer/Model Number ASUS, N10J-A2 OS Windows 7 Ultimate 32bit CPU Intel, Adam N270 1.6GHz, FSB, 533MHz L2 Cache 512 KB Memory 2.0GB DDR2 533 MHz Graphics Card NVIDIA GeForce 9300M GS, Dedicated mem 256MB Sound Card Integrated, Altec Lansing Speakers Monitor(s) Displays 10.2" WSVGA Screen Resolution 1024x600 Keyboard Standard Mouse Touchpad PSU Battery 6-cell lithium ion Case 10.8" x 7.6" x 1.4" Hard Drives Seagate, Momentous 5400 RPM 320GB SATA Internet Speed LAN 10/100/1000 WLAN 802.11n Bluetooth Other Info Expansion / Connectivity
1 x Express Card
USB 3
Video Ports 1 x VGA X HDMI
Audio Ports 1 x Microphone jack;
1 x Headphone jack
Netbook Camera built-in, 1.3 Megapixel
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