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Windows 7: Avoid Avast like the plauge


13 May 2010   #1

Windows 7 RC
 
 
Avoid Avast like the plauge

Crosspost: Avast 5 Internet Security not accepting licence file.

I purchased Avast 5.0 Internet Security because I really liked the free product. Upon the purchase I received a licence file from along with a link to download the product. Upon downloading the product I have found it will not accept my license, though the program doesn't state a reason as to why it failed.

There were no answers at all on this issue with any help on the sites FAQ. I immediately found a thread which had no helpful answers and a few others experiencing this problem and it said to contact support.

So I contacted support and they sent me answers out of the sites FAQ. So I tried removing avast with AswClear and reinstalling (a second time). Two reboots later it appeared Avast had accepted my licence file, but decided that it had EXPIRED despite the fact it was brand new. Clearly, there is something horribly wrong with the program that direly requires an update.

.

Even someone with the most basic experience with computing could conclude from this screenshot which I emailed to support that the product is DEFECTIVE. Then I emailed support again to which they told me I should DO EXACTLY WHAT I DID BEFORE WHICH DID NOT WORK.

I don't believe I am the only person who is experiencing this problem or the lackluster support. Simply, I have been defrauded. I paid for a product which I did not recieve (a working licence). Sales@avast.com just redirected me to support, and refuse a refund. However, perhaps it can work, and since Avast have forced my hand I might as well try and make use of my withering time licenced.

That is what is even worse, they won't even attempt sending me a new licence file to see if that works despite the obvious fact that it would be fair I am compensated for not getting to use to product and thus time that was licenced to me was lost.

Is this really the kind of company you want protecting your computer? These guys are completely inept.

My System SpecsSystem Spec
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13 May 2010   #2

7 x64/ Back-Track 4
 
 

BBB?
Better. Business. Bureau?
Or maybe not
I think keep annoying them - thats truly; very, very unfair.
My System SpecsSystem Spec
14 May 2010   #3

Win 7 Pro 32bit
 
 

if you paid by credit card, get in touch with them
My System SpecsSystem Spec
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14 May 2010   #4

Windows Seven, Ubuntu
 
 

Yes call the credit card company and have them cancel the transaction. They will cancel it with no hassle, and there isn't a damn thing Avast can do about it.
My System SpecsSystem Spec
14 May 2010   #5

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Johnubis View Post
I purchased Avast 5.0 Internet Security because I really liked the free product. Upon the purchase I received a licence file from along with a link to download the product. Upon downloading the product I have found it will not accept my license, though the program doesn't state a reason as to why it failed.

So I contacted support and they sent me answers out of the sites FAQ...
.
Understandably you are very frustrated, but do you think you've given them enough time? Does Avast IS 5.0 have a trial period so you can use it while you're sorting things out? If you paid with a credit card then as a last resort you can have the payment blocked, but the bank will ask you to try to work it out with Alwil first.

By the way, this is a long shot but did you check that your computer clock is set correctly?
My System SpecsSystem Spec
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 Avoid Avast like the plauge




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