I've often "Nagged" about the inadequancies of AV software
I made a post about inconsistencies between the same version running on VISTA amd Windows 7 where the VISTA version reports a disk as 100% clean whereas the Windows 7 version finds a (KNOWN) trojan on the same disk.
(That post is also in this section of the Forum)
They at least seemed to be very interested in this and will get back to me asap.
(And this is for the FREE version).
At least AVAST seem to understand the meaning of the word "Support" without having to go round and round through endless telephone menus and the absolute horror of those "Indian" call centres.
I'll be interested in what they come up with.