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Windows 7: Teamviewer scam - beware

17 Jul 2010   #1
echrada

Windows 7 Ultimate x64
 
 
Teamviewer scam - beware

A customer of mine have just had someone pull this on them. Someone called her and said there is something wrong with your computer and we need to check it. (She is an oldie with no real knowledge of computer security).

She was told to switch on her machine and walked through how to download Teamviewer. Once they were in, with her permission, they could do what they liked. Luckily she does not do any e-banking. She does however use her card to do e-shopping.

When she was asked to pay for the service over a 'secure line' she did smell a rat and told them to get off her machine. However, they could have left a keystroke trojan in her machine. I have told her to switch her machine off and not use it until I can get there tomorrow to check everything out.

Please take note there are a lot of people out there ready to scam anybody - especially the vulnerable.


My System SpecsSystem Spec
.

17 Jul 2010   #2
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Hi, echrada.

I'm sorry to see this has expanded to Scotland. It has been happening in the U.K., Australia and the U.S. for some time. (Example: TechIsOnline, Techies Online, www.techisonline.com) Also of interest: Bogus Support Organizations use Live Operators to Install Malware.
My System SpecsSystem Spec
17 Jul 2010   #3
Victek

Windows 7 x64
 
 

Quote   Quote: Originally Posted by echrada View Post
A customer of mine have just had someone pull this on them. Someone called her and said there is something wrong with your computer and we need to check it. (She is an oldie with no real knowledge of computer security).

She was told to switch on her machine and walked through how to download Teamviewer. Once they were in, with her permission, they could do what they liked. Luckily she does not do any e-banking. She does however use her card to do e-shopping.

When she was asked to pay for the service over a 'secure line' she did smell a rat and told them to get off her machine. However, they could have left a keystroke trojan in her machine. I have told her to switch her machine off and not use it until I can get there tomorrow to check everything out.

Please take note there are a lot of people out there ready to scam anybody - especially the vulnerable.
.
I'm curious as to how these scammers identify themselves on the phone so people will believe they're legitimate? How do they even know you have a computer?
My System SpecsSystem Spec
.


17 Jul 2010   #4
BugOutMachine

Windows 7 / Windows 8.1
 
 

I use Teamviewer to help family and friends resolve PC issues so when I read your title I got nervous that the Software had an issue. As for the scam, I'm sadly not surprised one bit
My System SpecsSystem Spec
17 Jul 2010   #5
severedsolo

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by Victek View Post
Quote   Quote: Originally Posted by echrada View Post
A customer of mine have just had someone pull this on them. Someone called her and said there is something wrong with your computer and we need to check it. (She is an oldie with no real knowledge of computer security).

She was told to switch on her machine and walked through how to download Teamviewer. Once they were in, with her permission, they could do what they liked. Luckily she does not do any e-banking. She does however use her card to do e-shopping.

When she was asked to pay for the service over a 'secure line' she did smell a rat and told them to get off her machine. However, they could have left a keystroke trojan in her machine. I have told her to switch her machine off and not use it until I can get there tomorrow to check everything out.

Please take note there are a lot of people out there ready to scam anybody - especially the vulnerable.
.
I'm curious as to how these scammers identify themselves on the phone so people will believe they're legitimate? How do they even know you have a computer?
They phone you pretending to be Microsoft, and tell you to look at Event Viewer, they say that the errors (which are normal) are indications of a Virus
My System SpecsSystem Spec
17 Jul 2010   #6
echrada

Windows 7 Ultimate x64
 
 

Thanks for that Corrine, I have know about this scam for some time but have not had first hand experience with it. None of my customers have ever rerported anything like it here. I will now send out an email warning all of them about this.
My System SpecsSystem Spec
17 Jul 2010   #7
echrada

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Victek View Post
Quote   Quote: Originally Posted by echrada View Post
A customer of mine have just had someone pull this on them. Someone called her and said there is something wrong with your computer and we need to check it. (She is an oldie with no real knowledge of computer security).

She was told to switch on her machine and walked through how to download Teamviewer. Once they were in, with her permission, they could do what they liked. Luckily she does not do any e-banking. She does however use her card to do e-shopping.

When she was asked to pay for the service over a 'secure line' she did smell a rat and told them to get off her machine. However, they could have left a keystroke trojan in her machine. I have told her to switch her machine off and not use it until I can get there tomorrow to check everything out.

Please take note there are a lot of people out there ready to scam anybody - especially the vulnerable.
.
I'm curious as to how these scammers identify themselves on the phone so people will believe they're legitimate? How do they even know you have a computer?

Apparently they just try random numbers as mostly every household has a computer these days and whoever falls for their patter is the next victim.
My System SpecsSystem Spec
17 Jul 2010   #8
Corrine

Windows 7 & Windows Vista Ultimate
 
 

echrada, now that these scammers are apparently expanding, is there a reporting agency in your country such as NFA in the U.K.? Home | Action Fraud

In fact, if Seven Forums members from other countries have information on similar reporting agencies, please let us know.
My System SpecsSystem Spec
17 Jul 2010   #9
echrada

Windows 7 Ultimate x64
 
 

Corrine this is the only one I know of

Report a fraud | Action Fraud
My System SpecsSystem Spec
17 Jul 2010   #10
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Thanks, echrada. That is the same one that I have.
My System SpecsSystem Spec
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 Teamviewer scam - beware




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