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Windows 7: HELP!! Google redirect Virus

19 Jul 2010   #1

Windows XP
HELP!! Google redirect Virus

A few weeks ago I got a virus and my computer got fixed. Since then it seems that I have the Google redirect Virus but when I try to do the fix I found online I can't find the file. Furthermore when I downloaded a new software that would find the Google Redirect Virus and get rid of it it kept giving me weird error messages. Now my volume does not work even though I've gone to the control panel and make sure that the volume works fine. I don't pay for cable so this is the only option for watching DVD's or movies from HULU. I am ready to smash this machine. Please help - I can't afford $135 an hour for a tech to fix this...

My System SpecsSystem Spec

19 Jul 2010   #2

Windows 7 Professional SP1 64-bit

I remember my helping a friend over the phone with a virus (can't remember what type). We found an entry for it in the start-up items and unchecked it. After restarting the computer the volume no longer worked. unfortunately, I never did figure out exactly what was going on because he then told me he had a warranty through Best Buy, and I know a guy that works at one near us that is a lot better at this kind of stuff then me.

The main thing to remember is that there is no "the" google redirect virus. I have seen many different viruses that did it, sometimes along with other symptoms. What kind of virus did you have before? Do you have an AV installed? AVG and MSE (Microsoft Security Essentials) are both free and work well. MSE is better in my opinion. If you don't have a AV at all, get one of those two.

EDIT: since you have a redirect virus I could provide a link directly to the download for which ever AV you want and anything else you need.
My System SpecsSystem Spec
19 Jul 2010   #3

Windows 7 & Windows Vista Ultimate

Hi, cece. Welcome to Seven Forums.

Let's hope it isn't the TDL3 Rootkit which is often described at the Google Redirect Virus.

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, be sure Quick scan is selected, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
  • Click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here on Windows XP: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt and C:\Users\UserName\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt on Windows Vista and Windows 7.
  • Please post contents of that file in your next reply.
My System SpecsSystem Spec

19 Jul 2010   #4

Windows 7 Professional SP1 64-bit

The last two or three times I fixed a Google redirect virus on an xp computer, MalwareBytes would either not install or not run, in cases of it already having been installed prior to infection.
My System SpecsSystem Spec
19 Jul 2010   #5

Windows 7 & Windows Vista Ultimate

If .exe files will not run, it will be necessary to run RKill first. Following are those instructions.

Please download rkill from one of the following links and save to your Desktop:

One, Two,Three or Four
  • Double-click rkill to run.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave rkill on the Desktop until otherwise advised.
  • Do NOT restart your computer after running rkill as the malware program(s) will start again.


If you you receive security warnings about rkill, please ignore and allow the download to continue.

Note: If MBAM will not install from the normal download site, try the random installer: You can also get the "random" installer from here:

It runs as explorer.exe and the Window name is random.
My System SpecsSystem Spec
19 Jul 2010   #6

Windows XP
Thanks but

Hello and thanks for the help.
I have Av and super anti syware and I do have Malware. I have run scans repeatly with Super amd Malware. Super only detects Adware and Malware does not detect anything. Tonight it was the volume not working and it is not on the taskbar either. It is something new everyday.
Thanks for your help. Please continue : )
My System SpecsSystem Spec
19 Jul 2010   #7

Windows XP
One more thing

I forgot to mention that I had done some research inline and found that there is a connection between the volume not working and Adobe Flash. So I tried to uninstall it and it would not - is this something?
Thank you both Corrine and Petey7 - I really appreciate your help. cece
My System SpecsSystem Spec
19 Jul 2010   #8

Windows XP
I ran the Rkill and this is the note I got:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Cee on 07/19/2010 at 21:50:27.

Processes terminated by Rkill or while it was running:

C:\Documents and Settings\Cee\Local Settings\Temporary Internet Files\Content.IE5\WKG4VFQM\rkill[1].exe

Rkill completed on 07/19/2010 at 21:50:35.
My System SpecsSystem Spec
19 Jul 2010   #9

Windows 7 Enterprise x64 SP1

Try this: VIPRE Rescue - VIPRE Computer Recovery Solution from Sunbelt Software

However, it sounds like you may have to perform a clean install (after you backup everything) to properly fix your problem(s). I've had to do this several times with both XP and 7 computers.
Clean Install Windows XP
Clean Install Windows XP - How to Perform a Clean Installation of Windows XP - Part 1 of 4
My System SpecsSystem Spec
19 Jul 2010   #10

Windows 7 Professional SP1 64-bit

I'm a little confused on one point. Did you say that Superantispyware only capable of detecting adware, or did you say that it had detected adware while scanning? Adware can easily be the cause of redirects with any search engine and browser combo.
My System SpecsSystem Spec

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