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Windows 7: Aero disabled and troubleshooter no help

15 May 2011   #1
emintz

Windows 7 Home Premium 64bit
 
 
Aero disabled and troubleshooter no help

I'm having a problem with Windows aero. The taskbar at the bottom of my screen is gray and this can not be altered. If I right click on the desktop and click on "Personalize", I can choose an Aero theme and the background image changes accordingly, but Aero features such as Peek are not functioning. Clicking on the Window Color option brings up the Window Color and Appearance Box which is what it does for non-Aero themes. I am running 64-bit Windows 7 Home Premium (and have been for a long time), but the Aero troubleshooter gives me the message "Upgrade to a Windows edition that includes the Aero desktop experience."

I have tried uninstalling my ATI video drivers and all ATI/AMD software, then reinstalling, but that did not work. I created a new user account but the problem was still there in the new account. I tried the registry work-around to force Aero but that also did not work. My Windows Experience Index subscore for Graphics is 7.7, so that is not the problem. Any suggestions?

Eric


My System SpecsSystem Spec
.
15 May 2011   #2
fimble

windows 7 ultimate
 
 

Have you made sure Enable Transparency at Control Panel > All Control Panel Items > Personalization > Window Color and Appearance (Under Window Color) is enabled?

Are you running Stardock? This has caused issues for some people.
My System SpecsSystem Spec
15 May 2011   #3
JDobbsy1987

Windows 8.1 Pro x64
 
 

Make sure your system has been indexed (Windows Experience Index)

This guide will help you
Windows Experience Index - Update or Refresh Score

Quote:
You have to have a minimum of 2.0 in both Graphics & Gaming graphics in order to have the Aero features enabled.
Regards,
JDobbsy1987
My System SpecsSystem Spec
.

15 May 2011   #4
emintz

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by fimble View Post
Have you made sure Enable Transparency at Control Panel > All Control Panel Items > Personalization > Window Color and Appearance (Under Window Color) is enabled?

Are you running Stardock? This has caused issues for some people.
Thanks for the response. That option isn't even there under Window Color and Appearance. The screen that normally appears (with the colored boxes) does not come up.

I am running Stardock's Impulse, but nothing else. And Aero worked fine previously. I haven't changed configurations lately.
My System SpecsSystem Spec
15 May 2011   #5
emintz

Windows 7 Home Premium 64bit
 
 

[QUOTE=JDobbsy1987;1399052]Make sure your system has been indexed (Windows Experience Index)

This guide will help you
Windows Experience Index - Update or Refresh Score

Quote:
You have to have a minimum of 2.0 in both Graphics & Gaming graphics in order to have the Aero features enabled.
Thanks for the response. As I mentioned in my post, however, my graphics scores are 7.7 and I have refreshed them.
My System SpecsSystem Spec
15 May 2011   #6
JDobbsy1987

Windows 8.1 Pro x64
 
 

In the start menu, search for 'Check The Windows Experience Index' and you should see it in the search results >> Click it

now click the 'Re-run the assessment'


Regards,
JDobbsy1987
My System SpecsSystem Spec
15 May 2011   #7
JDobbsy1987

Windows 8.1 Pro x64
 
 

This may sound like a stupid question but this on your personal PC? not a works PC?
My System SpecsSystem Spec
15 May 2011   #8
emintz

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by JDobbsy1987 View Post
In the start menu, search for 'Check The Windows Experience Index' and you should see it in the search results >> Click it

now click the 'Re-run the assessment'

Regards,
JDobbsy1987
I'm confused by your suggestion. I have no problem finding how to run the Windows Experience Index. I've done so many times, and refreshed it since the problem started. Overall index is 6.8 and the graphics subscores are both 7.7. This is not the problem. The Aero troubleshooter seems to think I'm using a version of Windows that doesn't support Aero, but I am.
My System SpecsSystem Spec
15 May 2011   #9
emintz

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by JDobbsy1987 View Post
This may sound like a stupid question but this on your personal PC? not a works PC?
Yes. Personal PC.

Eric
My System SpecsSystem Spec
16 May 2011   #10
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums emintz. Suggest you run the System File Checker

SFC /SCANNOW Command - System File Checker

If you have patched your system to use 3rd party themes, or changed any other system files, you will need to change them again after. As this will restore the original system files.

A Guy
My System SpecsSystem Spec
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 Aero disabled and troubleshooter no help




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