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Windows 7: Windows Platform Update KB2670838 Broke MUCH More Than Just Aero!

27 Apr 2013   #11
HeroKhar

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by A Guy View Post
Before a clean install, a repair install may be a better alternative. I see a plethora of issues caused by KB2670838, including aero, gaming displays, even black background in office apps. I have yet to find any fix beyond most uninstalling the update. You might wait and see if other members don't chime in here, we are all over the world.

Repair Install

I'll keep looking. A Guy
Thank you Bill for your speedy reply. I had also looked into the problems and there's indeed a very long list of issues that this nasty update has caused. I will definitely look into the repair install and prepare my computer for it. I highly appreciate the valuable time you have put into helping me, I will see what I can do and will keep tabs on this thread.

Thanks,
HeroKhar


My System SpecsSystem Spec
.
28 Apr 2013   #12
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Just as a test, boot to safe mode and see if your mouse still goes off screen. Not sure if you can try a screen shot in safe mode. Do you have a 2nd monitor to hook up? Started searching "phantom monitors", but most either had a 2nd monitor at some point, had the phantom showing in device manager, or resolution settings, etc. A Guy
My System SpecsSystem Spec
29 Apr 2013   #13
HeroKhar

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by A Guy View Post
Just as a test, boot to safe mode and see if your mouse still goes off screen. Not sure if you can try a screen shot in safe mode. Do you have a 2nd monitor to hook up? Started searching "phantom monitors", but most either had a 2nd monitor at some point, had the phantom showing in device manager, or resolution settings, etc. A Guy
Hello Bill, thanks for your reply, I will try booting onto Safe Mode when I get the chance, defnitely something to try. I am beginning to think that the update my have remove my Windows 7 Graphics Stacks were removed and replaced with Windows 8's, then Win8's was removed after uninstalling the updates (IE10 and Platform Update) and Win7's not restored. Windows 8's Graphics Stack doesn't have Aero Glass, so it's just not there to support it and the necessary processes are running (dwm.exe, etc) but as there aren't the Stacks, it cannot be displayed. Is there any way of putting the Win7 Stacks back? I think it was a part of DirectX or something and not standalone, but I am not totally sure.

I am probably not making sense here (It's late at night haha) but that's another thing I can come up with. I hope you can make sense of it and hopefully give my a response

Thanks again for your time!
HeroKhar
My System SpecsSystem Spec
.

29 Apr 2013   #14
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

The repair install would have the best chance of restoring anything missing. If you have never had windows 8, I don't see any way that update would have that effect. It is a precursor to IE10, but not as it relates to Windows 8. A Guy
My System SpecsSystem Spec
20 May 2013   #15
HeroKhar

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by A Guy View Post
The repair install would have the best chance of restoring anything missing. If you have never had windows 8, I don't see any way that update would have that effect. It is a precursor to IE10, but not as it relates to Windows 8. A Guy
Hey Bill, it's been a while since I've been on the forums. But I just reinstalled Windows 7. I did a 100% clean install and backup beforehand of course. I decided it was time to do one anyway and that my PC had been way past the point of being repairable through a repair install so I did a clean install to speed it up (it was sluggish) and just get back on my feet with my trusty PC

Thank you so much for your help, I really appreciate it! All my problems are fixed, got Aero Glass, more responsive and just overall better which is expected from a brand new installation. Thanks again for your kind and thoughtful assistance, I hope to see you again some time on the forums!

Best wishes,
HeroKhar
My System SpecsSystem Spec
20 May 2013   #16
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Good to hear. A suggestion may be to make system images of it in it's current state, after updates, and programs, etc. A better starting point then a clean install in the future, just a thought. Glad you are motoring along again as usual

A Guy
My System SpecsSystem Spec
20 May 2013   #17
HeroKhar

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by A Guy View Post
Good to hear. A suggestion may be to make system images of it in it's current state, after updates, and programs, etc. A better starting point then a clean install in the future, just a thought. Glad you are motoring along again as usual

A Guy
Of course, I should do that. I will keep it in mind for the future as it would be VERY helpful. Thank you for your help!

~HeroKhar
My System SpecsSystem Spec
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 Windows Platform Update KB2670838 Broke MUCH More Than Just Aero!




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