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Windows 7: Logon Screen - Fix Showing Only "Other User" and Last Logged On User

Logon Screen - Fix Showing Only "Other User" and Last Logged On User

How to Fix Windows 7 Logon Screen Showing Only "Other User" and Last Logged On User Icon
Published by Brink
21 Aug 2011
Published by

How to Fix Windows 7 Logon Screen Showing Only "Other User" and Last Logged On User Icon

information   Information
If your Windows 7 login, welcome, or switch user screen only displays the last user that was logged on and Other User icons instead of the icons of all users created on the computer, then this tutorial will show you how to fix this.

You must be logged in as an administrator to be able to do the steps in this tutorial.

warning   Warning
It is highly recommended that you create a restore point before doing this tutorial. This way if you make a mistake that leaves Windows 7 unbootable or messed up, you would be able to easily do a system restore and select the restore point to undo and fix the mistake.


EXAMPLE: Windows 7 Logon, Welcome, or Switch User Screen
NOTE: Image from here.
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-example.jpg



Here's How:

Note   Note
Before getting started, if you have Windows set to automatically log on to a user account at startup, then do step 5 in Option One of the tutorial linked below to redo the settings to make sure that the correct user is selected and that the correct password is entered for the selected user.

How to Automatically Log On a User Account at Windows 7 Startup




1. Open the Control Panel (icons view), click on the User Accounts icon, and click on the Manage another account link. (see screenshot below)
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-user-accounts-1.jpg
2. Make note of the user names for all user accounts that you have created in Windows 7 for the steps below. (see screenshot below)
NOTE: In addition to any name (ex: User-Name) of user accounts that you created, you will also have a Guest and the built-in Administrator (if enabled) accounts by default.
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-user-accounts.jpg
3. In the Start Menu, type regedit in the search box and press Enter.

4. If prompted by UAC, then click on Yes.

5. In regedit, navigate to the location below. (see screenshot below step 6)

Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
6. If you have a .DEFAULT key in the left pane as a subkey under the ProfileList key, then right click on .DEFAULT, and click on Delete. (see screenshot below)
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-default.jpg

A) Click on Yes to confirm to delete. (see screenshot below)
Name:  Delete.jpg
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7. In the left pane under the ProfileList key, you will need to select and look at each S-1-5-xx subkey one at a time for the following items below.

warning   Warning
Please review each item listed below before deleting any S-1-5-xx subkey. You would only want to delete a S-1-5-xx subkey if you need to as outlined below.

A) Do not delete S-1-5-xx subkeys in the left pane that have systemprofile, LocalService, and NetworkService names in the ProfileImagePath value in the right pane.
NOTE: These are system accounts used by Windows 7. (see screenshots below)
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-1.jpg
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-2.jpg
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-3.jpg
B) Do not delete S-1-5-xx subkeys in the left pane that have Guest, Administrator, or names of user accounts (ex: User-Name) in the ProfileImagePath value in the right pane from step 2 that you created in Windows 7. (see screenshots below)
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-4.jpg
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-5.jpg
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-6.jpg
C) If a selected S-1-5-xx subkey in the left pane has a user name in the ProfileImagePath value in the right pane that is not a user account that you have created in Windows 7 from step 2 or from step 7B, then right click on the S-1-5-xx subkey, click on Delete, and Yes to confirm.

D) If any selected S-1-5-xx subkey in the left pane does not have at least all 3 of the default Flags, ProfileImagePath, and State values in it's right pane, then right click on the S-1-5-xx subkey, click on Delete, and Yes to confirm. (see screenshot below)
Logon Screen - Fix Showing Only "Other User" and Last Logged On User-profiles.jpg
8. When finished, close regedit and User Accounts windows.

9. Log off or Switch User to test and see if the logon screen is now back to normal again with all user icons displayed.




That's it,
Shawn








29 Dec 2011   #1
didaboss

Windows 7 Ultimate 32bit
 
 

Thank You Very Much!!

My System SpecsSystem Spec
29 Dec 2011   #2
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

You're most welcome Didaboss.
My System SpecsSystem Spec
03 Jan 2012   #3
hhaddow990

Windows 7 Ultimate x64 & x32, Windows 98 (VM)
 
 
How do we do the opposite

I have scoured and scoured Google for a way to automatically go to the login of the primary user or last user this is the second best thing.

i will not be using auto login/ (userspaswords2) as i still want a password to log on i just want to make it so it acts as the main user is the only user unless i click other users/change user
My System SpecsSystem Spec
.


03 Jan 2012   #4
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Hhaddow, and welcome to Seven Forums.

I wouldn't recommend trying to get to have the "Other User" icon since that is an error that is not very functional.

You might see if the tutorial below to where you must enter the username and password to log on may work for you.

Log On with User Name and Password

Hope this helps,
Shawn
My System SpecsSystem Spec
10 Jan 2012   #5
hhaddow990

Windows 7 Ultimate x64 & x32, Windows 98 (VM)
 
 

thanks but that was not what i wanted in fact i solved it just by doing the opposite of here (adding .Default to the profile list) as i wanted to keep the username without using autologin as i want to avoid displaying my admin user on login but still require passwords for all users/admin thanks anyway
My System SpecsSystem Spec
10 Jan 2012   #6
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hhaddow,

I'm happy to hear that you got it sorted the way you wanted. Thank you for posting back with your results and solution.
My System SpecsSystem Spec
01 Feb 2012   #7
donsmith

Windows 7 Home Premium 64bit
 
 
Not helping

The regedit suggestion does not work for me. there is nothing in my registry that's any different from the screens shots outlined. Anyone else having trouble with this?
My System SpecsSystem Spec
01 Feb 2012   #8
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Don, and welcome to Seven Forums.

Could you export and upload your ProfileList key from step 5? I'll be happy to take a look at it to see if I may be able to spot anything as a cause. In addition, could you give more detais about your issue to see if there may be anything else at play?
My System SpecsSystem Spec
01 Feb 2012   #9
donsmith

Windows 7 Home Premium 64bit
 
 

Logon Screen - Fix Showing Only "Other User" and Last Logged On User-users.png
I have three other users of which one is "Guest". Wanna see what my registry looks like?


My System SpecsSystem Spec
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 Logon Screen - Fix Showing Only "Other User" and Last Logged On User




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