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Windows 7: User Profile Service failed the logon. User profile cannot be loaded.

09 Nov 2013   #90
ghurst

Windows 7
 
 

hi all,

i am no computer expert and am struggling with this. any simple suggestions or fixes? details below. thanks.

when logging on to windows a message comes up saying "the user profile service failed the logon". i have reset computer to state before the last update which was a java update but didn't help. i tried to set up a new user account in safe mode but the link to do this in control panel didn't work. i then tried to follow step by step instructions from microsoft but got stuck at first hurdle when it said to type regedit into start menu. nothing came up at all so couldn't back u registry or alter it. i'm stuck!


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09 Nov 2013   #91
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

Hello ghurst.. use the hidden admin account and get things squared away : Built-in Administrator Account - Enable or Disable
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09 Nov 2013   #92
ghurst

Windows 7
 
 

Thanks for the reply. What will this achieve and what are the next steps? I'm sorry this is all very new to me.
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09 Nov 2013   #93
Brink

64-bit Windows 10 Pro
 
 

Hello Ghurst, and welcome to Seven Forums.

That would basically be doing the "In Preparation" section in the tutorial on the first page. Please try doing it step by step to see if it may help.
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09 Nov 2013   #94
woivre

32 vista home
 
 
Same problem

Hi - I am trying to fix a laptop for a friend who has the same problem, and hope you can help.

I've tried following all the instructions, but I come unstuck at every turn. It won't boot in safe mode - just gets so far, then reboots normally.

I can't log on with the admin password, or make any registry changes, as I'm only in on a guest account. I have tried to activate the hidden admin account using the command prompt (net user administrator /active:yes), but still don't get access to it when I boot.

Any suggestions please??

Thanks,
Jo
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09 Nov 2013   #95
Brink

64-bit Windows 10 Pro
 
 

Hello Jo, and welcome to Seven Forums.

You might see if you may be able to enable the built-in Administrator at boot (step 3 in "In Preparation") to see if it may be available to you afterwards to be able to do the rest of the tutorial.

Hope this helps,
Shawn
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09 Nov 2013   #96
woivre

32 vista home
 
 

Great, I'll give it a go and let you know...
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09 Nov 2013   #97
woivre

32 vista home
 
 

Whoop! All sorted now, thanks.
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09 Nov 2013   #98
Brink

64-bit Windows 10 Pro
 
 

Great news. You're welcome.
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09 Nov 2013   #99
okisland1082

Win7 pro x64
 
 

Great job Brink. Option 2 solved the problem after I got the admin account enabled. Thank you.
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 User Profile Service failed the logon. User profile cannot be loaded.




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