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Windows 7: User Profile Service failed the logon. User profile cannot be loaded.

11 Aug 2014   #140
Salman tahir

Windows 7 ultimate x64
 
 
Perfect

Hey Brink,

Option one worked like a charm. Thanks a lot. Simply followed it word to word.

Just to add, the little trouble i had was logging in. I only have one account and that's the admin. So i just started the laptop, pressed f8 several times, ran safe mode, and no trouble logging in.

After that, the option 1 in 'regedit' took care of the rest.

Thanks again!


My System SpecsSystem Spec
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16 Sep 2014   #141
Victek

Windows 7 x64
 
 

For me the fix of renaming the SID has always worked to restore access to the correct profile, however what about the additional profiles I see under "C:\Users\" on the hard drive? Sometimes there are tmp profiles and/or profiles with variations on the user's name. Is it safe to delete these entries or is there some interaction or data sharing between them and the "real" user profile? TIA
My System SpecsSystem Spec
16 Sep 2014   #142
Brink

64-bit Windows 10 Pro
 
 

Hey Victek,

If you don't have a user account for a long SID key, then it would usually be safe to delete it. Just be sure not to delete any of the system accounts with the shorter SID key, or any accounts that may have been added by a program.
My System SpecsSystem Spec
17 Sep 2014   #143
Victek

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Brink View Post
Hey Victek,

If you don't have a user account for a long SID key, then it would usually be safe to delete it. Just be sure not to delete any of the system accounts with the shorter SID key, or any accounts that may have been added by a program.
Yes, I see that the short SIDs have system related Profile Image Paths while the long SIDs refer to user created accounts. I'm not sure what you mean by accounts added by a program though. Can you say more about how to identify this?
My System SpecsSystem Spec
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17 Sep 2014   #144
Brink

64-bit Windows 10 Pro
 
 

Sometimes the account name will descriptive enough to help ID it. Otherwise you may need to Google the account name to see if any search results come back to a specific program. Usually, only an AV or security type program may do this though.
My System SpecsSystem Spec
17 Sep 2014   #145
Victek

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Brink View Post
Sometimes the account name will descriptive enough to help ID it. Otherwise you may need to Google the account name to see if any search results come back to a specific program. Usually, only an AV or security type program may do this though.
So some programs will create account profiles that are not actually "users"? Do these profiles only appear in the registry and in the file tree under "C:\Users\" ?
My System SpecsSystem Spec
17 Sep 2014   #146
Brink

64-bit Windows 10 Pro
 
 

That's correct. Usually they act like a system account.
My System SpecsSystem Spec
11 Apr 2015   #147
Cmaker3

Windows 7 Professional 64-bit SP1
 
 

Thank you so much for this tutorial. This really saved my day. I just followed the steps that was relevant to my situation and it worked. Thanks again and kudos. BTW, I used the severforums app on my android (Samsung Galaxy S5). While the app had a lot of errors, especially when you click on a link (which closes the page), I was able to follow along while working on my laptop with the problem.
My System SpecsSystem Spec
23 Apr 2015   #148
JimProuty

Windows 7 Home Premium 64 bit
 
 
Darn .sqm files in Default user directory

Sometimes the problem is related to a file in the Default user folder that fails to copy into the a new user account, and nothing to do with malware or corrupted registry ProfileLists.
In my case removing .sqm files like C:\Users\Default\AppData\Local\Microsoft\VSCommon\12.0\SQM\sqmdata00.sqm solved my “The User Profile Service service failed the logon. the user profile cannot be loaded” error.

Administrative Tools->Event Viewer listed errors under the Custom Views->Administrative Events group as a Warning in the "User Profile General" Source column, Event ID 1509, like this:

Windows cannot copy file \\?\C:\Users\Default\AppData\Local\Microsoft\VSCommon\12.0\SQM\sqmdata-6068-039-00000.sqm to location \\?\C:\Users\Classic .NETAppPool\AppData\Local\Microsoft\VSCommon\12.0\SQM\sqmdata-6068-039-00000.sqm. This error may be caused by network problems or insufficient security rights.

DETAIL - Access is denied.


So you may want to look for 1509 errors in the Event Viewer.
My System SpecsSystem Spec
09 May 2015   #149
mcscalise

Windows 7 Professional 64 bit
 
 

I have 2 users on our computer and had this same problem. My account...the admin account...works fine...my wife is the second user and she could not log in...getting the "user profiler service failed the logon" error message.

I followed your tutorial here...and went into the registry...found the 2 SID keys with the same numbers...one had .bak and the other did not...proceeded as instructed...renaming them both...and the login now works....thank you.

But I do have a question...after renaming the 2 SID keys....and getting them back on track with the .bak extension etc....am I supposed to delete the one with the .bak extension?

It is not clear in the tutorial...and I ask this question because in the portion of the tutorial covering if you only have 1 SID key...they key is renamed to remove the .bak extension.....which leaves you with only one SID key for that user...and no .bak extension.

Also...when I did the fix to this issue...and located the 2 SID keys that pertained to my wife's account...I noticed that one had her name attached to it...and the other had TEMP attached to it. Does that TEMP SID key ...the one that now carried the .bak extension...need to remain....does it have a purpose?? Should it be deleted??

I am unclear if the TEMP SID key stays or goes since your second scenario does not leave the user with a .bak SID key....indicating to me that it is not needed.

Please clarify and let me know what is correct.

Thanks!
My System SpecsSystem Spec
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