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Windows 7: User Profile Service failed the logon. User profile cannot be loaded.


11 Sep 2011   #9
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 
User Profile Service failed the logon. User profile cannot be loaded.

Fix "The User Profile Service failed the logon. User profile cannot be loaded." Error in Windows 7

...

My System SpecsSystem Spec
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15 Jun 2012   #10
Janhar

vista 32
 
 

Have you tried what I described in my last post?, i.e. switching off Windows Defender, restart your computer and then turn off whatever security system you have ( all of it). Then create the new user account and then reinstate your security. It worked for me and I didn't need to fiddle with the registry, though I had originally tweaked it and then put it back to what it was when it didn't solve the problem. I did first of all create the windows Vista own unique built in administrator account as described in Brink's reply, but neither that one nor my own administrator user account was able to create another user profile until after I had done as I describe above. The new user profile just loaded without further problem after doing that

My System SpecsSystem Spec
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15 Jun 2012   #11
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Quote   Quote: Originally Posted by Bobbio0913 View Post
I've tried the registry fix shown with no luck. System won't allow me change the entries. Plus, I've got 4 long S-1-5 strings. One ends in .ba, one in .bak, the other two just a number. Any ideas?? This is my 2nd registry fix on a 6 month old computer. Little frustrated. The store that sold it says $200 to replace OS.
Hello Bobbio, and welcome to Seven Forums.

If you have not already, doing a system restore at boot using a restore point (if available) dated before this error may help?
My System SpecsSystem Spec
04 Oct 2012   #12
PeterAstle

Windows 7 64 bit
 
 
Related Logon Problem

Related to this issue I have just encountered the problem described below and wondered if anybody can throw any light on this one:

I have several hard drives, Windows 7 and Programs on a SSD (Drive C, User Profile on a HDD (Drive A) and 2 other HDDs for data (Drives B and D)
I don’t use drive D any longer and wanted to remove it to use elsewhere.

Disk numbers in Disk Management do not apparently relate to SATA port numbers (so I read on this forum) so I set about disconnecting HDDs one at a time and rebooting in order to identify the one I wanted to remove.

On the first attempt Windows booted but I got the message “User Profile Service failed the logon. User profile cannot be loaded.” I was given the option to logon as a different user so I tried “Administrator” as there is no other account on my PC. This resulted in the message “Account suspended” or words to that effect. (I can’t remember the exact phrase.)
So assuming that I had disconnected Drive A containing my User Profile, I reconnected it thinking that this would resolve the problem. It didn’t! The same state of affairs described above persisted.
I ended up doing a system restore from a system image created only a few hours earlier. This cured the problem.

So what I would like to know is
  • Why did this happen?
and
  • How do I go about removing Drive D without causing this problem again particularly as I cannot identify which disk this is?
My System SpecsSystem Spec
04 Oct 2012   #13
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Peter,

Not sure what happened, but I would recommend to restore your user profile back to C: to avoid any more issues like that again.
User Profile - Change Default Location
If you are just wanting to save HDD space from the files in your user folders, then you might consider this below to be able to access the files from your libraries with the files actually located where you like instead. This way you will not have to worry about any potential issues that come with moving user folder locations. Hope this helps,
Shawn
My System SpecsSystem Spec
04 Oct 2012   #14
PeterAstle

Windows 7 64 bit
 
 

An impressivley fast response, thanks.

The reason I don't have my User Profile on Drive C is that it is a 120 GB SSD and does not have the room for all my data as well as Windows and Programs. Also it was recommended to avoid unnecessary writes to the SSD so I followed the tuorial in this forum to move my account to another drive when I installed the SSD and cloned my system onto it.

Is what you suggest contrary to what I have read about SSDs?
My System SpecsSystem Spec
04 Oct 2012   #15
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

With the newer SSDs, you don't need to worry about read/writes anymore.

Either way, using libraries instead would serve the same purpose since the files would still be saved wherever you like, but also be accessable and referenced from the library on C.
My System SpecsSystem Spec
04 Oct 2012   #16
PeterAstle

Windows 7 64 bit
 
 
Many Thanks!

Thanks for your advice. I will do what you suggested then try to remove that pesky drive!
My System SpecsSystem Spec
04 Oct 2012   #17
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

You're welcome. I hope it goes smoothly for you.
My System SpecsSystem Spec
19 Oct 2012   #18
graffixed

Windows 7 Home Premium 32bit
 
 
User Profile Service failed the logon. User profile cannot be loaded.

Hi,

I have had 2 accounts on my laptop. One administrator and the other a guest account. I recently got the error message after my laptop froze and restarted itself.

The User Profile Service failed the logon. User profile cannot be loaded.

I went ahead and searched for this error and came across this thread. I followed the steps in trying to rename the file in my guest account as I am not able to log into my administrator account due to the error message, but I am not able to rename the file because the guest account is a read-only account with documents and files.

I do not want to re-install windows if my files
on my admin account will be deleted. Is there a way to fix this without having to loose my files and/or admin account? What are options for me in this kind of situation? Thank you in advance.
My System SpecsSystem Spec
19 Oct 2012   #19
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello graffized, and welcome to Seven Forums.

You will need to do step 2 in the In Preparation section to boot into Safe Mode and enable the built-in Administrator.

Hope this helps,
Shawn
My System SpecsSystem Spec
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 User Profile Service failed the logon. User profile cannot be loaded.




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