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Windows 7: User Profile Service failed the logon. User profile cannot be loaded.

17 Sep 2013   #60
Brink

64-bit Windows 10 Pro
 
 

Quote   Quote: Originally Posted by teacat View Post
Hi ppl
I have the same problem "The User Profile Service failed the logon. User profile cannot be loaded." Error in Windows 7
PLUS my mouse pointer wont move, tried touch pad and mouse... nothing. I have toshiba lap top... What should I do? Can someone help me?

Hello Teacat, and welcome to Seven Forums.

Are you able to boot into Safe Mode?

Afterwards, hopefully be able to do the steps in the tutorial.


My System SpecsSystem Spec
.
18 Sep 2013   #61
teacat

Windows 7 Home Premium 32bit
 
 

hello yes, im able to boot into safe mode, but still pointer not working, I dont know how to work without it.. What could be causing this?
My System SpecsSystem Spec
18 Sep 2013   #62
Brink

64-bit Windows 10 Pro
 
 

Hmm, ok.

Let's see if you may be able to do a system restore at boot using a restore point (if available) dated before you had this issue.

You'll need to boot from a 32-bit Windows 7 Home Premium installation DVD/USB or System Repair disc to do this. If you do not have one since you have a Toshiba laptop with Windows most likely preinstalled, then you could download the latest official Windows 7 with SP1 ISO file at the link below while on another computer.

Microsoft: Windows 7 Direct Download Links

...and create a USB or DVD from the ISO using the tutorial below.

Windows 7 USB/DVD Download Tool
My System SpecsSystem Spec
01 Oct 2013   #63
pdb430

win7 home premium (64-bit)
 
 
User account error

I have a Win7 System Image backup on a remote backup hard drive. Can I do that instead of this procedure? How do I initiate the backup restore from a USB connection? In safe mode?

Thanks,
My System SpecsSystem Spec
.

01 Oct 2013   #64
Brink

64-bit Windows 10 Pro
 
 

Hello Paul,

You could do a System Image Recovery to restore the image if Windows is able to find/see it.
System Image Recovery
If not, then you should still be able to do the steps in the tutorial here to fix this user profile error, or do a system restore with a restore point dated before this happened.

Hope this helps.
My System SpecsSystem Spec
02 Oct 2013   #65
teacat

Windows 7 Home Premium 32bit
 
 

Hi,
Its me again I have tried some things to repair this error, but i ended up with reinstalling windows... Now i can access my account, but mouse pointer is still not working... Ive tried reinstalling driver for touch pad, but still nothing... pls help
My System SpecsSystem Spec
02 Oct 2013   #66
pdb430

win7 home premium (64-bit)
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Paul,

You could do a System Image Recovery to restore the image if Windows is able to find/see it.
System Image Recovery
If not, then you should still be able to do the steps in the tutorial here to fix this user profile error, or do a system restore with a restore point dated before this happened.

Hope this helps.
HI Brink,
Can't get to safe mode. F8 does nothing, so can't find restore point or do anything else
My System SpecsSystem Spec
02 Oct 2013   #67
Brink

64-bit Windows 10 Pro
 
 

Quote   Quote: Originally Posted by teacat View Post
Hi,
Its me again I have tried some things to repair this error, but i ended up with reinstalling windows... Now i can access my account, but mouse pointer is still not working... Ive tried reinstalling driver for touch pad, but still nothing... pls help
Was it a clean install?
My System SpecsSystem Spec
02 Oct 2013   #68
Brink

64-bit Windows 10 Pro
 
 

Quote   Quote: Originally Posted by pdb430 View Post
Quote   Quote: Originally Posted by Brink View Post
Hello Paul,

You could do a System Image Recovery to restore the image if Windows is able to find/see it.
System Image Recovery
If not, then you should still be able to do the steps in the tutorial here to fix this user profile error, or do a system restore with a restore point dated before this happened.

Hope this helps.
HI Brink,
Can't get to safe mode. F8 does nothing, so can't find restore point or do anything else
Are you able to boot into Safe mode using any of the other methods?

If not, then you could also boot from a retail installation DVD/USB to do a system restore or system image recovery from.
My System SpecsSystem Spec
02 Oct 2013   #69
pdb430

win7 home premium (64-bit)
 
 

Sorry. What other methods get to safe mode?
My System SpecsSystem Spec
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 User Profile Service failed the logon. User profile cannot be loaded.




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