User Profile Service failed the logon. User profile cannot be loaded.

teacat said:

Hi ppl :)
I have the same problem "The User Profile Service failed the logon. User profile cannot be loaded." Error in Windows 7
PLUS my mouse pointer wont move, tried touch pad and mouse... nothing. I have toshiba lap top... What should I do? Can someone help me?

Hello Teacat, and welcome to Seven Forums.

Are you able to boot into Safe Mode?

Afterwards, hopefully be able to do the steps in the tutorial. :)

Hmm, ok.

Let's see if you may be able to do a system restore at boot using a restore point (if available) dated before you had this issue.

You'll need to boot from a 32-bit Windows 7 Home Premium installation DVD/USB or System Repair disc to do this. If you do not have one since you have a Toshiba laptop with Windows most likely preinstalled, then you could download the latest official Windows 7 with SP1 ISO file at the link below while on another computer.

Microsoft: Windows 7 Direct Download Links

...and create a USB or DVD from the ISO using the tutorial below.

Windows 7 USB/DVD Download Tool

I have a Win7 System Image backup on a remote backup hard drive. Can I do that instead of this procedure? How do I initiate the backup restore from a USB connection? In safe mode?

Thanks,

Hello Paul,

You could do a System Image Recovery to restore the image if Windows is able to find/see it.

System Image Recovery

If not, then you should still be able to do the steps in the tutorial here to fix this user profile error, or do a system restore with a restore point dated before this happened.

Hope this helps. :)

Brink said:

Hello Paul,

You could do a System Image Recovery to restore the image if Windows is able to find/see it.

System Image Recovery

If not, then you should still be able to do the steps in the tutorial here to fix this user profile error, or do a system restore with a restore point dated before this happened.

Hope this helps. :)

HI Brink,
Can't get to safe mode. F8 does nothing, so can't find restore point or do anything else

teacat said:

Hi,
Its me again :) I have tried some things to repair this error, but i ended up with reinstalling windows... Now i can access my account, but mouse pointer is still not working... Ive tried reinstalling driver for touch pad, but still nothing... pls help

Was it a clean install?

pdb430 said:

Brink said:

Hello Paul,

You could do a System Image Recovery to restore the image if Windows is able to find/see it.

System Image Recovery

If not, then you should still be able to do the steps in the tutorial here to fix this user profile error, or do a system restore with a restore point dated before this happened.

Hope this helps. :)

HI Brink,
Can't get to safe mode. F8 does nothing, so can't find restore point or do anything else

Are you able to boot into Safe mode using any of the other methods?

If not, then you could also boot from a retail installation DVD/USB to do a system restore or system image recovery from.

Sorry. What other methods get to safe mode?