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Windows 7: Troubleshooting Windows 7 Failure to Boot

16 Nov 2012   #30
sbuxman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
You can run bootrec and other commands in tut first. No harm if they don't work.
Morning sir:

I've checked with the owner of the pesky laptop just now and he's fine with everything being wiped and a clean install performed. I had been reading up on the three types of infections present -- even if completely removed by WDO and which was again indicated when I ran it a second time -- and the reading indicates some pretty nasty bugs. I thank you so much for all your attention to detail re my issues, a lot of which detail I tried, but I began to feel like I was spinning my wheels...and you initially said that a clean install is probably best anyway.

A question I have: since this is a Win7 Home Premium machine, is it safe to assume that I need to download the 64-bit version from Digital River? The previous clean install I did with your help a few months back was a 32-bit w/SP1, but that was an older HP desktop that originally came bundled with Vista Basic, if I remember correctly. So, bottom line, I need to be pointed to the proper link again if you would be so kind. Just so I haven't forgotten, is it the .iso file that I'll be saving to my desktop from Digital RIver? Once saved, I run ImgBurn to actually create the bootable DVD for the laptop? Any pointers or cautions of which I should be aware in the download/create/boot process? Once created on a blank DVD, I boot the laptop to that and pretty much follow the instructions?

Mucho, mucho gracias.


My System SpecsSystem Spec
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16 Nov 2012   #31
gregrocker

 

My System SpecsSystem Spec
16 Nov 2012   #32
sbuxman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
The owner asked me to try one more thing and, failing that, I'll move right to the clean install. His spouse, who works for a small software house in LA, requested that I attempt a system restore to an August restore point listed in the Paragon Rescue Kit, which is via the bootable DVD I burned for the file transfer (per the instructions) prior to the clean install and in the event the system restore point doesn't work.

I'll report back asap...
My System SpecsSystem Spec
16 Nov 2012   #33
sbuxman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by sbuxman View Post
Quote   Quote: Originally Posted by gregrocker View Post
The owner asked me to try one more thing and, failing that, I'll move right to the clean install. His spouse, who works for a small software house in LA, requested that I attempt a system restore to an August restore point listed in the Paragon Rescue Kit, which is via the bootable DVD I burned for the file transfer (per the instructions) prior to the clean install and in the event the system restore point doesn't work.

I'll report back asap...
As I suspected, System Restore could not complete, per the following message:

"An unspecified error occurred during System Restore: 0x8000ffff"

Onward with the clean install...
My System SpecsSystem Spec
.

16 Nov 2012   #34
PeterSNZ

Windows 7 Home Premium SP1
 
 

I am new to Windows 7 and want to prepare myself in case this scary "failure to start" happens to my computer. I won't be in any position to do any of these online things if it is down.

So can someone point me to a list of things I can do now to minimise stress if it does happen ?

Thanks so much

Peter
My System SpecsSystem Spec
16 Nov 2012   #35
gregrocker

 

Hi Peter -

Back up a Win7 System Image: Backup Complete Computer - Create an Image Backup
so if Win7 becomes irreparable it can be reimaged onto the HD in 20 minutes: System Image Recovery.

Make your Win7 Repair disk or Installer, Partition Wizard and any of the other disks needed for rescue that are given in the tutorial so you have them on hand in your toolkit.
My System SpecsSystem Spec
17 Nov 2012   #36
sbuxman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The clean install went without a hitch. Thank you again!!

What does have me stumped are the files I transferred to an enclosure housing a Samsung hard drive from a previous computer of mine...used for backup purposes almost exclusively. Those files now show up on the C drive of the HP laptop and are proving very difficult to access. I'm attaching a screenshot jpeg of a properties performed on the created folder I named "Danny." But that's where the easy access stops. What am I missing?? I'd like to give Danny the owner the option of keeping whichever saved files he wants when I return the system to him tomorrow!

Thanks for any help, and I have the feeling that this has something to do with "Read Only?"
My System SpecsSystem Spec
17 Nov 2012   #37
gregrocker

 

The files would not show up on the C drive (in which folder?) after reinstall unless you didn't boot the installer as advised but instead ran it from the OS. Confirm you followed the steps in Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
17 Nov 2012   #38
sbuxman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
The files would not show up on the C drive (in which folder?) after reinstall unless you didn't boot the installer as advised but instead ran it from the OS. Confirm you followed the steps in Clean Reinstall - Factory OEM Windows 7.
This morning I created the Win7 H. P. 64-bit install bootable disk in my computer using imgburn after downloading the .iso file from the Digital River link. I booted the HP laptop from that bootable disk and the installation went flawlessly. I now have all the updates installed on the clean OS in the laptop. OK, all that was done this morning, very early before I went to work.

Yesterday afternoon, I created a bootable disk for the Paragon Rescue Kit, booted the laptop and selected the File Transfer utility so I could transfer all the files from a folder named Danny on the sick HP to the Samsung HD in the enclosure...that Danny folder was one of several folders in the Users folder of the sick HP, and I selected it for transfer because it has the files of the owner, Danny. Much later, I was informed by the File Transfer utility that the transfer had been successful. So I expected to find a folder named Danny in the Samsung HD in the enclosure today so I could capture the files from that folder and at least copy them back to the now cleanly installed OS in the formerly sick HP, now working flawlessly. There are a couple of folders with very long numbers in the Samsung HD, and I'm wondering if one of them might be the Danny folder with a name changed to a number...I know that happens sometimes when iTunes folders are transferred from one source to another using a third-party utility.

Other than the above, I don't know what could have gone wrong, if indeed anything did. I don't know how I could have run the install from the OS if I had booted from the DVD after burning the .iso file to it? I'm not even sure I understand what you mean when you say that I ran "the install from the OS?"

That's the best I can do to recount for you, Greg, what I did from the moment that I decided to do the clean install.
My System SpecsSystem Spec
17 Nov 2012   #39
gregrocker

 

Quote:
Those files now show up on the C drive of the HP laptop and are proving very difficult to access.
I thought you said the files now showed up on C but were inaccessible. If that's not what you meant then explain it. The only way I know that they'd show up on C now is in windows.old if the installer wasn't booted to reinstall.

Type Danny in the Start Search box to search the PC for the files. If not found, search in C drive and the external. Check any files in external made on the date.

You needed to check that the rescued files were all there before reinstalling.
My System SpecsSystem Spec
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