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Windows 7: Graphics Card Problems - Diagnose



Graphics Card Problems - Diagnose

Help Diagnose Graphics Card Problems
Published by essenbe
04 May 2014
Published by

Help Diagnose Graphics Card Problems


information   Information
This tutorial will show how to get a great deal of information on exactly what is happening with a graphics card which is having issues.



Here's How:

1. First download GPUZ to your desktop

2. Right Click and empty spot on your Desktop, and create a new folder. You can name it anything you want. I name mine GPUZ Sensor Log.

3. Open GPUz, and click on the Sensors tab as shown below.
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4. In the bottom Left corner, put a check mark in the Log to file box. Immediately a Dialog box will open. Navigate to your desktop, and select the folder you just created, the one I named GPUZ Log.
Graphics Card Problems - Diagnose-dialog-box-find-new-folder.jpg
5. Leave GPUz open, and run a Stress program or a game that will always make your card crash, or cause whatever problems you are having. I always use Ungine Heaven, and benchmark it on the preset Extreme mode. It will stress your card extremely hard. Plus, it will give you a score, and is much more interesting than Furmark.
Graphics Card Problems - Diagnose-ungine-heaven.jpg
6. As soon as the test is finished, the card crashes or whatever problems you are having occur, close your program and uncheck the Log to File box in GPUz. If you use Heaven as I do, you will notice it will constantly update the Frames per second you are getting as well as the card temp in the upper right hand corner. I use EVGA Precision X which also tells me that as well as the fan speed, GPU frequency and most anything else I want. MSI Afterburner will do the same. I always set a custom profile for my Fan Speed too.

Once the test is stopped open the new folder you told GPUz to create your log in. This is what you will find there. Excuse the large photos, but there is a lot of info to show. Run down to just before your card crashed and you can see exactly what was happening and hopefully what caused it.

As you can see, there is little information about what was going on inside your card that the log will not show.
Graphics Card Problems - Diagnose-gpu-log-file-1.jpg

Graphics Card Problems - Diagnose-gpu-log-file-2.jpg
I hope this short explanation will help some people find out their problems.





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05 May 2014   #1
derekimo

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Nice work Steve, this will come in handy!

My System SpecsSystem Spec
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05 May 2014   #2
essenbe

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

Thanks, Derek.
My System SpecsSystem Spec
05 May 2014   #3
ganjiry

Win7 Home Premium x64 SP1
 
 

Nice 1 Steve, good job mate
My System SpecsSystem Spec
05 May 2014   #4
essenbe

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

Thanks, Ryan. I hope it can be of some help..
My System SpecsSystem Spec
05 May 2014   #5
ganjiry

Win7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by essenbe View Post
Thanks, Ryan. I hope it can be of some help..
You're welcome mate, no doubt it will come in handy for plenty of people
My System SpecsSystem Spec
05 May 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Very nice tutorial Steve! It will be very effective. Thanks for it.
My System SpecsSystem Spec
09 May 2014   #7
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Very good Steve, I'm going to link to it now.
My System SpecsSystem Spec
09 May 2014   #8
essenbe

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

I'm glad you like it, Gary. It really can help in some situations. Thanks.
My System SpecsSystem Spec
09 May 2014   #9
paulpicks21

Windows 7 Professional 64 bit
 
 

What are the key things to look out for in the logs if you get a crash? I am guessing Temps but if temps are fine what else? It looks like it covers a lot of things but I must admit I really don't know how to work out how a crash has occurred from the other things.
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