Quote: Originally Posted by brianzion
Quote: Originally Posted by Solarstarshines
have you tryed to call the ISP why this would be happening
i just got updated to fibre today separate modem and replaced the stock router with a new tp link one. its all working fine just dont understand why this unidentified network is there cant think its anything to do with cable modem.
when you switch out new product they the ISP have to make sure they have it in there system they can switch out all the new stuff they want but in the end they need to make sure it is the same equipment they have logged into there service
I am saying this because they did this to me and my family I asked to change my service plan and to change who was paying for it they gladly sent me on my way but they never mentioned on there end they have to make sure the Model numbers matched the equipment there managment services said you are using when it was all said in done they had to re input router and modem information in there systems to work properly and mind you same house same line just better plan and billing name changed
I know it sounds way out there but that is exactly what we had to do to get it corrected because the ISP failed to mention they had to have the devices input to there system as well