Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Crash Reports - Read


Crash Reports - Read

How to Read Crash Reports
Published by Product FRED
22 Mar 2010
Published by

How to Read Crash Reports

information   Information
When your system crashes and you're hit with a BSOD (the blue screen with white text), it's for a purpose. Something either software or hardware related has gone wrong in your system, and it's your job to go get to the bottom of it.

warning   Warning
This tutorial requires changing a setting that tells the computer to save your dump files, if it hasn't been doing so already. Do not mess with any other options if you don't know what you're doing, as there's the potential for making another problem.


First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.
How to Configure Windows to Create a Dump File when you get a BSOD
Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.



Download and install WhoCrashed. When the installer is done installing, just uncheck the box to launch, because it will give you an error that Admin privileged is required. Run from Desktop or Start Menu, and click "Analyze".

Now you should be able to view your dump files and get a good idea of what's giving your system problems. If you are still unsure after viewing your dumps, ZIP/RAR and upload them to a thread, briefly describing what the issue is and any other information you deem helpful.



Note   Note
Just as WhoCrashed will tell you at the end of your report, you're given a general picture of what's causing the problem. The report may or may not pinpoint the exact culprit(s), but will help you to further your troubleshooting. Again, feel free to ask around if you're unsure
22 Mar 2010   #1
Dinesh

Windows® 8 Pro (64-bit)
 
 

Nice work.


My System SpecsSystem Spec
22 Mar 2010   #2
Product FRED

Windows 7 Enterprise 64-bit
 
 

Thanks I should note that this will give you a general idea of what's wrong, and not necessarily target the specific culprit.
My System SpecsSystem Spec
02 May 2010   #3
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Nice tutorial, good job.
My System SpecsSystem Spec
.


23 Mar 2012   #4
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Could you update this to the latest 'WhoCrashed' version. Please
My System SpecsSystem Spec
23 Mar 2012   #5
Brink
Microsoft MVP

64-bit Windows 10
 
 

Hello George,

Fred hasn't been online for 2 weeks now, but if you post back with what needs to be updated (ex: screenshots or whatever), I'll be happy to update the tutorial with it.
My System SpecsSystem Spec
23 Mar 2012   #6
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi Shawn,
the part in red is not required now.
Quote:
Download and install WhoCrashed. When the installer is done installing, just uncheck the box to launch, because it will give you an error that Admin privileged is required. Run from Desktop or Start Menu, and click "Analyze". A window will pop up asking you if you need to download Windows Debugging Package (WinDbg). Click Yes.
My System SpecsSystem Spec
23 Mar 2012   #7
Brink
Microsoft MVP

64-bit Windows 10
 
 

Thank you George. Updated.
My System SpecsSystem Spec
Comment

 Crash Reports - Read




Tutorial Tools





Similar help and support threads
Windows 7 Tutorial Category
Hackers easily hijack Windows crash reports, report says
Source A Guy
Security News
Crash Reports
My PC has been crashing, but doesn't always seem to create a crash report. How can I ensure that it always creates a crash report.
BSOD Help and Support
I have Crash debug reports blue screen please help me!
My monitor is off and reset my computer few minutes and unexpected error blue screen and dump files but I dont read this files please help me why reset my computer??
BSOD Help and Support
DIR 615 reports link at 300Mbps, windows reports 150Mbps
Hello there, Recently setup my home wifi network, i had been noticing that my link speed to any device through my Dlink DIR 615 router, was always 65Mbps (as reported by the device), i searched around that i should set the channel width to 'auto 20/40mhz' to gain speed; however now that i did...
Network & Sharing
Does Anyone know how to read a crash report
Hey guys, Any help would be appreciated!! I guess recently I have been having problems when I game specifically Bad Company 2. I am running eyefinity with sapphire 5870. Normally I'll hit tab to check my score or hit Enter to go to the squad menu, sometimes it will just freeze then desktop I go....
BSOD Help and Support
Firefox reports a crash after every close ??
I am using 2 windows 7 Ultimate, 7077 rigs On both computers, firefox 3.0.9 shoots a crash dialog after everytime I close it (or most times..) Both firefoxes are addon free, all stock. Please if anyone has a solution for my problem it would be greatly appreciated. Many thanks Silencer
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:42.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App