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Windows 7: Outlook - General Troubleshooting Guide for Issues



Outlook - General Troubleshooting Guide for Issues

General Troubleshooting Guide for Issues with Microsoft Outlook
Published by Capt.Jack Sparrow
28 May 2010
Published by

General Troubleshooting Guide For Issues with Microsoft Outlook

[info2]These are some General troubleshooting steps to fix Outlook issues like unable to open or crashing while doing something in Outlook etc. [/info2]


1. Start up problem of Outlook

This is one of the most common problems with Microsoft office. Whenever this problem occurs the Office comes up with an error message "Cannot start Microsoft Office Outlook".
This error can persist even after repairing and reinstalling the software. By this time the program also cannot be started in the Safe Mode. The possible reason behind this issue may be the wrong way of outlook shutdown which in turn leads to a problematic navigation panel. One way of resolving the error is by running the “Outlook.exe /resetnavpane “command.

Start | Run | Outlook.exe /resetnavpane and Hit Ok that would open your Outlook.



2. PST file problems

Often the computer users may come up a PST file problem while using the Office Outlook. A corruption in the PST (Personal Storage Table) leads to a damaged inbox where all your vital information is stored. Several troubleshooting methods are there to solve the problem. First try to run from the Safe Mode to identify the cause of the problem. If it does not work, then there is 100% chance of PST corruption which can be handled by an official tool popularly known as Outlook Inbox Repair Tool.

3. The Mail Client Error

Another most serious error in the Outlook is the "Mail Client" Error. The Office Outlook troubleshooting methods can help you in solving this problem.

GoTo Start | Regedit

Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Outlook
and delete Microsoft Outlook and close the Registry Editor.

Then GoTo Start |Control Panel | Programs and Features. Select the Office click "Change". At the last step click on "Repair" followed by clicking the "Continue" button.


4. General Issue Troubleshooting

Most of the Errors and Issues can be fixed by running a Office Diagnostic.

5. Damage Add-ins Issue

And most of the crashes like non-responding or freezes in middle of something most of the time it used be a bad or corrupted add-in. So the best thing to do is Disable add-ins and see if it happens.


Follow these steps to Disable them
  1. On the Tools menu, click Trust Center, and then click Add-ins.
  2. In the Add-ins box, identify the add-in that you want to enable or disable and note the Add-in type located in the Type column.
  3. Select the Add-in type in the Manage box and then click Go.
  4. Select or clear the check box for the Add-in that you want enable or disable and then click OK.
In case if you can't open Outlook but you want to disable the add-ins you could use OfficeIns it a great tool to fix such issues.

For Advance Troubleshooting you could use Outlook Tools. OutlookTools is a support and advanced settings tool for Microsoft Office Outlook. It gives you easy access to Outlook settings and data folders and allows you to change settings that are normally only possible through the registry.

Hope this helps,
Captain
.

28 May 2010   #1
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Good job Cap'n!

My System SpecsSystem Spec
.

28 May 2010   #2
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Captain,
When I first got Windows 7 hp 64 bit I had trouble with my setting up account in Outlook
There is a download called Outlook connector that worked like a charm.
Don't know if this is of any value to you in this tutorial. If it is great.
My System SpecsSystem Spec
28 May 2010   #3
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Bare Foot Kid View Post
Good job Cap'n!
Thank You Ted !!
My System SpecsSystem Spec
28 May 2010   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by The Howling Wolves View Post
Captain,
When I first got Windows 7 hp 64 bit I had trouble with my setting up account in Outlook
There is a download called Outlook connector that worked like a charm.
Don't know if this is of any value to you in this tutorial. If it is great.
Yes i'm aware of that i came across issues with Outlook Connector its installation problem while installing Outlook Connector of Microsoft Office 2010. The error message that appears asks you to install Office Outlook 2003 or 2007 or 2010. Outlook Connector handles email messages, contacts, calendars and also live accounts on different sites. To avoid this problem, install Office 2007 along with Office 2010. Thereafter, try to reinstall Outlook Connector 2010 and configure the live accounts on MSN and Hotmail. Now, resume Outlook 2010 followed by uninstalling Office 2007.

Hope this helps,
Captain
My System SpecsSystem Spec
29 May 2010   #5
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Nice one, Captain.
My System SpecsSystem Spec
29 May 2010   #6
Barman58

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by The Howling Wolves View Post
Captain,
When I first got Windows 7 hp 64 bit I had trouble with my setting up account in Outlook
There is a download called Outlook connector that worked like a charm.
Don't know if this is of any value to you in this tutorial. If it is great.
Yes i'm aware of that i came across issues with Outlook Connector its installation problem while installing Outlook Connector of Microsoft Office 2010. The error message that appears asks you to install Office Outlook 2003 or 2007 or 2010. Outlook Connector handles email messages, contacts, calendars and also live accounts on different sites. To avoid this problem, install Office 2007 along with Office 2010. Thereafter, try to reinstall Outlook Connector 2010 and configure the live accounts on MSN and Hotmail. Now, resume Outlook 2010 followed by uninstalling Office 2007.

Hope this helps,
Captain
The outlook connector has been updated recently - I tried it out and it worked without issues on my x64 outlook (x64 Windows 7 Pro)
My System SpecsSystem Spec
29 May 2010   #7
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Barman58 View Post
Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by The Howling Wolves View Post
Captain,
When I first got Windows 7 hp 64 bit I had trouble with my setting up account in Outlook
There is a download called Outlook connector that worked like a charm.
Don't know if this is of any value to you in this tutorial. If it is great.
Yes i'm aware of that i came across issues with Outlook Connector its installation problem while installing Outlook Connector of Microsoft Office 2010. The error message that appears asks you to install Office Outlook 2003 or 2007 or 2010. Outlook Connector handles email messages, contacts, calendars and also live accounts on different sites. To avoid this problem, install Office 2007 along with Office 2010. Thereafter, try to reinstall Outlook Connector 2010 and configure the live accounts on MSN and Hotmail. Now, resume Outlook 2010 followed by uninstalling Office 2007.

Hope this helps,
Captain
The outlook connector has been updated recently - I tried it out and it worked without issues on my x64 outlook (x64 Windows 7 Pro)
And it works fine on my 32 bit system.
My System SpecsSystem Spec
29 May 2010   #8
Barman58

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2
 
 

My System SpecsSystem Spec
01 Jun 2010   #9
iseeuu

 
 

Well done Capt. Jack. Another helpful tutorial!

Cheers!
Robert
My System SpecsSystem Spec
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