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Windows 7: Print Spooler Queue - Clear and Reset

17 Apr 2013   #10
Brink
Microsoft MVP

64-bit Windows 10 build 10122
 
 

Quote   Quote: Originally Posted by c8b8c View Post
I got issue:

Now i see in step 4. above that the PRINTERS folder should not be erased. We'll I erased it and then created a new folder by the same name. Now i cannot print. Please help me print again.

The details:
A large .pdf file clogged my printer and then slowed my machine to a crawl. In safe mode i managed to get into the ..SPOOL\PRINTER folder to see a "shock wave flash object" at 235 megs dated the time i made my last print and it was locked. Also in this folder were over 1.1 million files totaling over 8 GB! Hmm. Because selecting and deleting was taking too long I deleted the folder PRINTERS and then recreated it after the hour it took to delete all the files. After reboot i print and see the Kyocera printer queue flash SPOOLING under the Status column but then in a flash of my eye it then says "deleting - spooling". The .shd file and shockwave flash files are made in the ..SPOOL\PRINTERS folder but are size 0KB. No change in status if i restart the print spooler service.
Hello c8b8c, and welcome to Seven Forums.

You might see if running a sfc /scannow command may be able to help.


My System SpecsSystem Spec
18 Apr 2013   #11
c8b8c

Illinois
 
 

Nope, 'Windows Resource Protection did not find any integrity violations"
My System SpecsSystem Spec
18 Apr 2013   #12
Brink
Microsoft MVP

64-bit Windows 10 build 10122
 
 

Try using OPTION ONE and restart the computer to see if that may.
My System SpecsSystem Spec
09 Jun 2013   #13
Fred Swims

windows 7 ultimate x64
 
 

Noel,
When I use the options in either the Printer or Document dropdown on the Printer Status screen they hardly ever help; e.g., Document Restart. Currently, my STATUS on this windows is Printing. But it is not. The script submitted by Brink does work- but not always!

Here are the results of sc qu spooler and sc queryex spooler.
C:\Windows\system32>sc qc spooler
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_PROCESS (interactive)
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\spoolsv.exe
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
: http
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>sc queryex spooler

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_PROCESS (interactive)
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 7060
FLAGS :

Is there anything else I can do apart from rebooting?
My System SpecsSystem Spec
.


20 Nov 2013   #14
florisz

Windows 7 Ultimate 32bit
 
 
clean the print spool

Thank you very much. Opening cmd as administrator and
net stop spooler
del /F /Q c:\windows\system32\spool\printers\*
net start spooler

Did the job for me in Windows 7 Ultimate 32bit

Florisz
My System SpecsSystem Spec
22 Nov 2013   #15
Footloose

Microsoft Windows 7 Home Premium 64
 
 

Thanks for the help clearing my printer spooler.
My System SpecsSystem Spec
15 Jan 2014   #16
BiggJay

WIndows 7 Professional 64-bit
 
 
Local printing holding jobs in queue and not printing

I have a local printer connected via USB that has just stopped printing. It shows the job in the queue as spooled and printing but no print job comes out and the job just sits in the queue. All network printers work just fine. I think it may be a spooler issue with the local printer, an HP Color LaserJet CP1215. Any suggestions on how to resolve this?
My System SpecsSystem Spec
15 Jan 2014   #17
Brink
Microsoft MVP

64-bit Windows 10 build 10122
 
 

Hello Jay, and welcome to Seven Forums.

Did you already see if clearing the print spooler queue may help?
My System SpecsSystem Spec
15 Jan 2014   #18
BiggJay

WIndows 7 Professional 64-bit
 
 

Yes. Sorry I should have been more in depth. I have cleared the print spooler. I went into C:\WIndows\System32\Spool\printers and deleted the files in that folder. I went into HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3 and deleted the driver. I have even completely removed the printer, drivers and all folders relating to the printer from the pc and reinstalled it from the beginning and the problem remains. You hit print the queue shows the job but it just sits there and nothing happens. I hooked the printer up to another pc and it prints perfectly. I know it is something with this Windows 7 machine. All network printers work just fine.
My System SpecsSystem Spec
15 Jan 2014   #19
Brink
Microsoft MVP

64-bit Windows 10 build 10122
 
 

You might see if connecting the printer to a different USB port may help.

In addition, I assume that you used the latest driver version from HP at the link below.
Software & driver downloads HP Color LaserJet CP1215 Printer | HP® Support
You might also see if the HP Print and Scan Doctor diagnostic tool at the same link above may be able to help.
My System SpecsSystem Spec
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 Print Spooler Queue - Clear and Reset




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