Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Print Spooler Queue - Clear and Reset

15 Jan 2014   #20
BiggJay

WIndows 7 Professional 64-bit
 
 

Thank you. I have downloaded the latest driver, install and used Scan Doctor and switched the ports for the USB. I am completely baffled by this.


My System SpecsSystem Spec
15 Jan 2014   #21
Brink

64-bit Windows 10 Pro
 
 

Hmm, ok.

Check to see if the printer is set as the default printer.

Is the printer connected to USB port directly connected to the motherboard and not to some USB hub?

Does restarting the PC clear it?
My System SpecsSystem Spec
22 Jan 2014   #22
WindowsViewer

Windows 7 Home Premium 64 bit
 
 

Deleting files in C:\Windows\system32\spool\PRINTERS and then restarting the Print Spooler worked for me. Thank you!
My System SpecsSystem Spec
02 Mar 2014   #23
blockie

 
Having trouble with ypoir tutorial

I have W7 Ultimate and a wireless HP7520 printer I used option 1 of your tutorial and added the pause command as the last line so it would stay on the desktop.
I then shut the printer off and sent a print job to the printer.Did this to create an error in the print Q. see attached (capture1). I then ran your batch file in admin mode and took a screen shot of its action see attached (capture2). I am perplexed with the "file being used by another process" statements. What process might that be? What can I do?


Attached Thumbnails
-capture2.jpg  
Attached Images
 
My System SpecsSystem Spec
.

02 Mar 2014   #24
Brink

64-bit Windows 10 Pro
 
 

Hello William,

Go ahead and restart the computer to get rid of the in use, and try resetting the printer queue again.
My System SpecsSystem Spec
02 Mar 2014   #25
blockie

 

Quote   Quote: Originally Posted by Brink View Post
Hello William,

Go ahead and restart the computer to get rid of the in use, and try resetting the printer queue again.
I did as you suggested and the first time I ran the bat file I got the same results as before but I ran it (the bat) a second time and it ran fine with no error.
Incidentally I ran the bat file from a shortcut with admin priviledge. I plan to put it on the several public computers that I maintain. On occassion the print Q on those machines gets an error due to user and can't be reset.
My System SpecsSystem Spec
02 Mar 2014   #26
Brink

64-bit Windows 10 Pro
 
 

I'm glad to hear that you got it sorted William. It sounds like one stubborn printer.
My System SpecsSystem Spec
17 Mar 2014   #27
PReinie

7, XP, osx, ios
 
 

Blockie, ""file being used by another process" statements. What process might that be?" is likely the print spooler trying to print. If the printer is off/disconnected the spooler will never be able to print it.

You need to delete queued jobs. Make sure the printer is connected and on. Don't trust wireless, connect via USB. Then try deleting the queued jobs. (If you have Admin privs, stop the print spooler first. Google how-to if you need.)

If you still can't delete, either because the printer is no longer available (not working or not connectable), and/or you do NOT have Admin privs, try rebooting the computer and log in and ASAP try deleting the queued jobs before the print spooler process starts up and tries to print which makes the jobs "in use".

I know the above works for XP and I think I've done it in W7 Pro too. I manage corporate laptops where the users do not have admin privs.
My System SpecsSystem Spec
05 Jun 2014   #28
KeithAusTX

Win 7 Home Premium 64 bit
 
 

I ran the BAT file as administer, it completes with no errors but the print queue still shows a 3 page word doc out there. I tried option 2 and the PRINTERS folder is empty but still the job is in the queue. Any ideas?


Attached Images
 
My System SpecsSystem Spec
05 Jun 2014   #29
Brink

64-bit Windows 10 Pro
 
 

Hello Keith, and welcome to Seven Forums.

Are you able to right click on the print job in your screenshot, and clear it that way instead?
My System SpecsSystem Spec
Comment

 Print Spooler Queue - Clear and Reset




Tutorial Tools




Similar help and support threads
Windows 7 Tutorial Category
Canon iP4300 prints OK, but queue won't clear
My Win 7 computer is new, but my Canon iP4300 is several years old. Connection is via USB . When I print, either on my new computer or on my wife's older laptop, the printer prints just fine. It will do multiple pages, back-to-back, photos, etc., but the queue will not clear. In order to...
Hardware & Devices
Can't make the "Clear Print Spooler" work right
I created a system of clearing the print spooler in a W7 standard user account. It consists of a file I found on the internet "Clear Print Spooler.bat" and a shortcut "Clrear Print Spooler" that I put into the desktop of a standard users account. the text of the batch file is as follows: ...
Performance & Maintenance
save the print queue
i want new print queue feature thats save the print queue items of last one week, ie we want to reprint something we goto ex-print queue and print from there instead of opening the word or any other program and then clicking on the print icon this way we can reprint the file that we...
General Discussion
Print queue won't clear
I was trying to help someone who could not print. The print queue was present and could not be cleared with the usual cancel operations or by uninstalling and reinstalling the printer software. Any ideas? Do we need to do a repair install of Windows? Could the spooler service be defective? ...
Hardware & Devices
All Print Drivers Disappeared, Print Spooler Quits (7 Pro, 64-bit)
I've been using various print drivers for various locations with success for a month with my new laptop. Today, all drivers gone. Loading new ones doesn't work. Print spooler is not "started;" it starts successfully, then is not "started" next time I look. Other possibly relevant information: HP...
Drivers
Have to stop/start Print Spooler to get documents to print?
(Windows 7 Home Premium 64-bit, HP LaserJet CP1215) When printing from Word (or any other normal application) the documents just sit in the print queue with Status = "Error - Printing". If I stop, then re-start the Print Spooler service, they then print. Strangely enough, this does not...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:30.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App