Print Spooler Queue - Clear and Reset

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  1. Brink
    Posts : 72,036
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #10

    c8b8c said:
    I got issue:

    Now i see in step 4. above that the PRINTERS folder should not be erased. We'll I erased it and then created a new folder by the same name. Now i cannot print. Please help me print again.

    The details:
    A large .pdf file clogged my printer and then slowed my machine to a crawl. In safe mode i managed to get into the ..SPOOL\PRINTER folder to see a "shock wave flash object" at 235 megs dated the time i made my last print and it was locked. Also in this folder were over 1.1 million files totaling over 8 GB! Hmm. Because selecting and deleting was taking too long I deleted the folder PRINTERS and then recreated it after the hour it took to delete all the files. After reboot i print and see the Kyocera printer queue flash SPOOLING under the Status column but then in a flash of my eye it then says "deleting - spooling". The .shd file and shockwave flash files are made in the ..SPOOL\PRINTERS folder but are size 0KB. No change in status if i restart the print spooler service.
    Hello c8b8c, and welcome to Seven Forums.

    You might see if running a sfc /scannow command may be able to help. :)
    Last edited by Brink; 18 Apr 2013 at 12:58. Reason: added quote
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  3. c8b8c
    Posts : 2
    Illinois
       New #11

    Nope, 'Windows Resource Protection did not find any integrity violations"
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  4. Brink
    Posts : 72,036
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #12

    Try using OPTION ONE and restart the computer to see if that may.
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  5. Fred Swims
    Posts : 1
    windows 7 ultimate x64
       New #13

    Noel,
    When I use the options in either the Printer or Document dropdown on the Printer Status screen they hardly ever help; e.g., Document Restart. Currently, my STATUS on this windows is Printing. But it is not. The script submitted by Brink does work- but not always!

    Here are the results of sc qu spooler and sc queryex spooler.
    C:\Windows\system32>sc qc spooler
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: spooler
    TYPE : 110 WIN32_OWN_PROCESS (interactive)
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\System32\spoolsv.exe
    LOAD_ORDER_GROUP : SpoolerGroup
    TAG : 0
    DISPLAY_NAME : Print Spooler
    DEPENDENCIES : RPCSS
    : http
    SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>sc queryex spooler

    SERVICE_NAME: spooler
    TYPE : 110 WIN32_OWN_PROCESS (interactive)
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 7060
    FLAGS :

    Is there anything else I can do apart from rebooting?
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  7. florisz
    Posts : 1
    Windows 7 Ultimate 32bit
       New #14

    clean the print spool


    Thank you very much. Opening cmd as administrator and
    net stop spooler
    del /F /Q c:\windows\system32\spool\printers\*
    net start spooler

    Did the job for me in Windows 7 Ultimate 32bit

    Florisz
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  8. Footloose
    Posts : 6
    Microsoft Windows 7 Home Premium 64
       New #15

    Thanks for the help clearing my printer spooler.
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  9. BiggJay
    Posts : 3
    WIndows 7 Professional 64-bit
       New #16

    Local printing holding jobs in queue and not printing


    I have a local printer connected via USB that has just stopped printing. It shows the job in the queue as spooled and printing but no print job comes out and the job just sits in the queue. All network printers work just fine. I think it may be a spooler issue with the local printer, an HP Color LaserJet CP1215. Any suggestions on how to resolve this?
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  11. Brink
    Posts : 72,036
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #17

    Hello Jay, and welcome to Seven Forums. :)

    Did you already see if clearing the print spooler queue may help?
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  12. BiggJay
    Posts : 3
    WIndows 7 Professional 64-bit
       New #18

    Yes. Sorry I should have been more in depth. I have cleared the print spooler. I went into C:\WIndows\System32\Spool\printers and deleted the files in that folder. I went into HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3 and deleted the driver. I have even completely removed the printer, drivers and all folders relating to the printer from the pc and reinstalled it from the beginning and the problem remains. You hit print the queue shows the job but it just sits there and nothing happens. I hooked the printer up to another pc and it prints perfectly. I know it is something with this Windows 7 machine. All network printers work just fine.
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  13. Brink
    Posts : 72,036
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #19

    You might see if connecting the printer to a different USB port may help.

    In addition, I assume that you used the latest driver version from HP at the link below.
    You might also see if the HP Print and Scan Doctor diagnostic tool at the same link above may be able to help.
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