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Windows 7: Print Spooler Queue - Clear and Reset

Print Spooler Queue - Clear and Reset

How to Clear and Reset the Print Spooler Queue in Vista, Windows 7, and Windows 8
Published by Brink
05 Jun 2010
Published by

How to Clear and Reset the Print Spooler Queue in Vista, Windows 7, and Windows 8

information   Information
This tutorial will show you how to clear and reset the print spooler queue in Vista, Windows 7, and Windows 8.

This can be handy if you have a document stuck in the print spooler, and/or not allowing your computer to go to sleep automatically if set to do so.

You must be logged in as an administrator to be able to do the steps in this tutorial.

Note   Note
If the print spooler issue persists after resetting it below, the installed printer driver may not be compatible or corrupted. Check the printer manufacturer's website to download and install the latest Windows compatible driver for it.

To Automatically Clear and Reset Print Spooler Queue with a BAT File
1. Click/tap on the Download button below to download the file below.

2. Save the .bat file to your desktop.

3. Right click or press and hold on the downloaded .bat file, and click/tap on Run as administrator.

4. If prompted by UAC, then click/tap on Yes (UAC-Windows 7/8) or Continue (UAC-Vista).

5. You will now see a command prompt open for a few seconds, run the commands, and then automatically close. (see screenshot below)
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6. You can now delete the download .bat file if you like.

To Manually Clear and Reset Print Spooler Queue
1. Open Services, and stop the Print Spooler service. (see screenshot below)
2. Navigate to the folder below, and open the PRINTERS. (see screenshot below)

3. Click/tap on Continue and Yes (if prompted by UAC) to approve opening the PRINTERS folder. (see screenshot below)
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4. Delete all files in the PRINTERS folder until it is empty, then close Windows Explorer. (see screenshot below)
WARNING: DO NOT DELETE the PRINTERS folder itself. Only delete it's contents.
5. Open Services, and start the Print Spooler service. (see screenshot below)
That's it,

16 Dec 2011   #1

Windows 7 64

Thanks very much, I deleted the folders and restarted as you suggested and this worked.

Have a fantastic Christmas and New year.



My System SpecsSystem Spec
16 Dec 2011   #2
Microsoft MVP

64-bit Windows 10 Pro build 10586

You're most welcome Steve.
My System SpecsSystem Spec
25 Dec 2012   #3

Windows 7

Please help.

I cannot locate these folders


Print spooler is present under Services, but when I click start it says "cannot!"
My System SpecsSystem Spec

25 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

Please open an Elevated Command Prompt window and run the following commands


post the results

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
14 Feb 2013   #5

Windows 7 Ultimate

Thanks for this! This is so good to know for future reference.
My System SpecsSystem Spec
14 Feb 2013   #6
Microsoft MVP

64-bit Windows 10 Pro build 10586

You're most welcome Anthony. Glad it could help.
My System SpecsSystem Spec
25 Mar 2013   #7

Windows 7 Home Premium 64-bit
Windows Print Spool Lockup - Mucho Grande Gracias Amigo

Thank you for posting this solution. Microsoft's "Cancel All Print Jobs" button is a Charlie Foxtrot. Having to start and stop services and delete files in obscure locations leaves me with a headache imagining they hired Lindsay Lohan, Kim Kardashian and Snooki as half vast programmers in Redmond.

If it weren't for nice guys like you, I'd have documents sitting in queues for another 10-months --for half a dozen printers that don't exist anymore. What should be intuitively obvious to the most casual observer ain't even close.

This is an example of why everybody is moving towards Apple Macs/iPhones and Google/Android and LAMP

Call me an anachronism if you want, but this has gotten worse with Windows 8. Every basic action now requires a Google search. I'm booting up in Chameleon Hackintosh and Ubuntu more and more often now because the learning curve is not as high, steep or laced with as many crevasses and avalanches.
My System SpecsSystem Spec
25 Mar 2013   #8
Microsoft MVP

64-bit Windows 10 Pro build 10586

You're most welcome Jules, and welcome to Seven Forums. I'm glad it was able to help.
My System SpecsSystem Spec
17 Apr 2013   #9


I got issue:

Now i see in step 4. above that the PRINTERS folder should not be erased. We'll I erased it and then created a new folder by the same name. Now i cannot print. Please help me print again.

The details:
A large .pdf file clogged my printer and then slowed my machine to a crawl. In safe mode i managed to get into the ..SPOOL\PRINTER folder to see a "shock wave flash object" at 235 megs dated the time i made my last print and it was locked. Also in this folder were over 1.1 million files totaling over 8 GB! Hmm. Because selecting and deleting was taking too long I deleted the folder PRINTERS and then recreated it after the hour it took to delete all the files. After reboot i print and see the Kyocera printer queue flash SPOOLING under the Status column but then in a flash of my eye it then says "deleting - spooling". The .shd file and shockwave flash files are made in the ..SPOOL\PRINTERS folder but are size 0KB. No change in status if i restart the print spooler service.
My System SpecsSystem Spec

 Print Spooler Queue - Clear and Reset

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