Windows 7: SF Diagnostic Tool - Using for Troubleshooting

19 Jun 2010

Using SF Diagnostic Tool v5 For Troubleshooting

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Click here to read the entire tutorial

Last edited by Brink; 2 Weeks Ago at 05:38 PM..

26 Nov 2012

Quote: Originally Posted by Brink

Hello StupidUser,

The program is finished when you no longer get a prompt to click on OK. Double check the program's icon on your taskbar for any additional prompt windows that may be hidden behind something else.

Right. My point is that I don't know how many "OK" boxes there are. And since some of the OKs take a while to appear, and the program looks like it's done, and even keeps collecting info after you close it, it's hard to know when it's done. Suppose I think it's done, but really another collection is happening in the background. I do recognize that this utility is being used by Windows savants who may know what is happening and how much data is being collected. But for the rest of us, a hint or two in the instructions at the top would be nice. This is really nit-picking. It's a great and useful utility.

26 Nov 2012

No problem. The final OK prompt is the right screenshot under step 4. When you see it and click on OK, the program is all finished.

26 Nov 2012

Quote: Originally Posted by Brink

No problem. The final OK prompt is the right screenshot under step 4. When you see it and click on OK, the program is all finished.

Oh.. duh! (living up to my username

).

26 Nov 2012

LOL, no problem mate.

01 Dec 2012

I too just ran the program, win764bit Pro.
OS installed on C:, everything on C: .. extra places made and routed to other drives like documents etc.. but original locations still on C:.
Anyways, Ran the program got through all the prompts, the program said look at my desktop and zip up the folder etc, but I have nothing there and unable to find the file(s) it created.

01 Dec 2012

Nevermind found it,
for some reason the program put it on D:/useres/symp/etc ... etc..
dont know why it did that.. that is not a valid location.

01 Dec 2012

Hello Symp,

Odd. Did you move your user profile to the D: drive?

02 Dec 2012

Nope,
the only thing I've done on my D: was make alternate locations for my libaries, ie documents/downloads and what not.

02 Dec 2012

If the program saves into a library, and you have set the library save to location to be that folder, then that could be why it's doing it.

03 Dec 2012

well, in reference to what symp said and as an update to my prior post:

Quote:

I am able to run this program (as administrator). But in the end, no folder/file is created on the desktop. My Desktop folder is actually on D drive (D:\Comp\UserData\<username>\Desktop). I read above that it may be cuz it cannot find the desktop folder since it is on D ? (The C:\Users\jaesun\Desktop folder exists though?)

Is there any way to run this without moving my User folder back to the C drive?

(I ended up having to reinstall windows (separate issue, accidentally killed my motherboard doing something else, so had to buy new mobo/cpu and did some other upgrades in the process) )

Anyways, I was going through my hard drive to pull some files I needed before the windows install, I found that the tool actually put the logs into a seperate (but it created it, not me), D:\Users\jaesun\Desktop folder.

Not sure why it created the folder and put it in there, but it did it for me also.

Windows 7: SF Diagnostic Tool - Using for Troubleshooting

SF Diagnostic Tool - Using for Troubleshooting problems?