SF Diagnostic Tool - Using for Troubleshooting

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  1. Brink
    Posts : 72,050
    64-bit Windows 11 Pro for Workstations
       New #90

    ICit2lol said:
    Haven't noticed this app before and just tried to load it and get a warning that tis kind of file could harm my computer - would this be my Kaspersky putting this up?

    Plus if I can downland it is this something one can run as a routine random check?
    Hello John,

    That is normal. Some antivirus or firewall programs may detect SF Diagnostic Tool as a Trojan. It's just a False positive because the publisher is unknown. There is nothing to worry about as the SF Diagnostic Tool is 100% safe and will not harm your computer.

    Sure, you could run it as often as you like to generate these reports to help troubleshoot whatever it may be helpful with. :)
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  3. eXaphor
    Posts : 8
    Windows 7 Ultimate x64
       New #91

    Brink said:
    eXaphor said:
    Yes, I'm sure I have clicked that option (and 'Yes' when prompted to), also, my UAC is at Default level.

    Tried several times now though..
    Are you running the program on your desktop, and does your Windows 7 drive have the C letter assigned to it?

    I went ahead and contacted the developer Shyam to take a look when he can to see what the issue may be as well.
    From desktop, I also have tried running it from My Document or other random directories, seems to produce the same result though.

    Yes, I have two hardisk installed on my computer, the primary is C, and the other one is D.

    Thank you :), hope to get feedback about it soon, since I need help regarding BSoD.
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  4. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #92

    Brink said:
    ICit2lol said:
    Haven't noticed this app before and just tried to load it and get a warning that tis kind of file could harm my computer - would this be my Kaspersky putting this up?

    Plus if I can downland it is this something one can run as a routine random check?
    Hello John,

    That is normal. Some antivirus or firewall programs may detect SF Diagnostic Tool as a Trojan. It's just a False positive because the publisher is unknown. There is nothing to worry about as the SF Diagnostic Tool is 100% safe and will not harm your computer.

    Sure, you could run it as often as you like to generate these reports to help troubleshoot whatever it may be helpful with. :)
    Thanks Shawn will plough on now:)
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  5. Brink
    Posts : 72,050
    64-bit Windows 11 Pro for Workstations
       New #93

    De nada mate. :)
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  7. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #94

    Slàinte mhor a h-uile là a chi 's nach fhaic
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  8. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
    Thread Starter
       New #95

    eXaphor said:
    Ah yes, I did. The program run without problem, but when I click 'Grab All', this message came out..

    Attachment 236996

    Then, I click Ok..

    Attachment 236997

    .. and that happen.
    Sorry for the late reply was super busy these days. Could you copy and paste then the information in Exception Windows?
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  9. eXaphor
    Posts : 8
    Windows 7 Ultimate x64
       New #96

    Capt.Jack Sparrow said:
    eXaphor said:
    Ah yes, I did. The program run without problem, but when I click 'Grab All', this message came out..

    Attachment 236996

    Then, I click Ok..

    Attachment 236997

    .. and that happen.
    Sorry for the late reply was super busy these days. Could you copy and paste then the information in Exception Windows?
    Oh no worries, I have formatted and reinstall my windows and all of my games seems to run fine at first, but the problem happened again, at least only once though..

    Tried running SF, and still got the first message after pressing the 'Grab All' button, but right now, it runs and manage to complete the process.

    I have compiled it here, and hope you guys can analyze it. Thanks. :)
    Last edited by eXaphor; 25 Oct 2012 at 04:08.
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  11. Brink
    Posts : 72,050
    64-bit Windows 11 Pro for Workstations
       New #97

    New Update:

    SF Diagnostic Tool 5.0.0.6

    Changelog:
    • Fixed typo in button
    • Added DXDIAG log
    • Added System Info Log - Log will also contain product ID, I was told with product ID we could find if Windows is genuine or not.
    • Minor bug fixes
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  12. generaltunez
    Posts : 24
    Windows 7 32 bit Professional
       New #98

    Thanks


    Thanks Capt. Sparrow you rock dude hope i can fix this BSOD!
    General TuneZ
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  13. basalt
    Posts : 1
    Windows 7 Pro x64
       New #99

    Not working for me


    I run as admin, click grab all, and I first get the warning to run as admin, then I get the below error. Something about cannot find \\desktop

    Windows is installed on c:\, Users on d:\ . I've tried running it from both.

    Thanks
    Attached Thumbnails Attached Thumbnails SF Diagnostic Tool - Using for Troubleshooting-sferror.jpg  
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