Hello Billie, and welcome to Seven Forums.
Are you logged in an administrator account when you try to run the downloaded .bat file?
What AV program do you have? You might check to see if it's blocking the .bat from fully running by temporarily disabling it, then run the .bat.
Normally, you will have a command prompt open when you run the disable .bat, and after 10 seconds, it will close, explorer will restart, and a "Computer" window will open.